Userpilot

APRIL 19, 2022

Tagging Net Promoter Score qualitative response data is a quick way to spot patterns in what’s driving customer satisfaction and loyalty of your users. The Net Promoter Score ( NPS ) is a specific user engagement metric used to measure customer loyalty and overall user satisfaction.

Feedback Software 91

Feedback Software Analytic Tools Research Software Reporting Tools 91

Intercom, Inc.

MAY 22, 2019

So what started as an in-app Net Promoter Score (NPS) service is now a framework around very rigorous customer experience metrics, customer effort scores and customer satisfaction (CSAT). One thing we encourage for those businesses that work with us and have high volumes of customers (e.g.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

NOVEMBER 29, 2021

Research by the Corporate Executive Board (CEB) also shows that focusing on customer effort can help companies reduce customer service costs as well as churn. A book titled “The Effortless Experience”, published in 2013 stated that 96% of customers who have a high-effort service interaction become more disloyal.

Customer Experience 86

Customer Experience Feedback Software Customer Feedback User Testing 86

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Reporting Tools 72

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 72

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

The Product Coalition

SEPTEMBER 7, 2023

M results specifically for blogs explaining how to create a PDF in Word. But what if you are a power user who needs to create multiple PDF files frequently? Microsoft released Word in 1983 and the Export feature for Word on Windows in 2013. You will also find 54.6 Check this example.)

Weak Development Team 117

Weak Development Team User Testing Customer Experience Document 117

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else.

Automotive 68

Automotive Product Management Product Manager Technical Review 68