Remove 2016 Remove Inbound Remove KPI Remove Strategy
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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees. Last month, we published the second edition.

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How to Think About Scaling Your Customer Success Team

Gainsight

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. For SMB you want to have more of a one to many strategy. So, is there inbound coming in? Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company?