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Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

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How to build a billion dollar sales team like Stripe

Intercom, Inc.

Back in 2016, this is exactly the situation Stripe found themselves in. Using data to drive outbound sales. This meant that when Jeanne wanted to get an outbound sales program off the ground, she had to get creative. The first stage is building an organic growth engine. We just were never going to get that headcount.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. In 2016 and 2017, we took these talks on the road with the incredibly ambitious Inside Intercom World Tours , filling venues in more than a dozen cities with a stunning audiovisual experience.

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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. Ultimately by going through this process, we were able to achieve a much more objective confidence that Series would be the easiest, most flexible and, hopefully, most pleasant way for businesses to orchestrate their outbound communications.

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Finding Product-Market Fit – Expert Advice From Prowly’s CEO Joanna Drabent

Userpilot

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Before co-founding Prowly, Joanna founded and ran Kolko PR agency from 2010 to 2016. Joanna is the Head of the Prowly Unit at Semrush.

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B2B SaaS Funnel Conversion Benchmarks

Userpilot

Potential customers land on your website from the inbound marketing funnel and outbound marketing funnels. Although the data is a bit older, Totango’s 2016 SaaS Metrics Report lists a wide range of churn rates across its respondents, with the median churn rate falling between 5-10%.

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Growth is getting hard from intensive competition, consolidation, and saturation

Andrew Chen

Facebook and Google now control most of the Top 10 apps in the mobile ecosystem: Source: Nielsen, Dec 2016. During its Q1 2017 earnings call, Facebook told investors that it expected ad revenue was approaching a saturation point, despite major growth in Q1 2017 earnings as compared to 2016. Outbound used to be painstaking and manual.