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The Ultimate Guide to SaaS Customer Success in 2022

Userpilot

The 2017 Customer Service Barometer found that over 60% of customers prefer self-service support like a knowledge base or onboarding chatbot. Having interactive product guides at the start of the onboarding process is another practice that can reduce inbound support tickets while improving the customer experience.

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What Pixar Knows about Motivating Stakeholders (and What it Means for Your Product Roadmap)

Revulytics

A few members of our Marketing team recently attended HubSpot’s Inbound 2017 conference in Boston, one of the year’s largest events for marketing professionals. We have frequently detailed the value of selling our ideas and decisions with data on this blog.

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