Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

UX Studio: Product Management

AUGUST 25, 2021

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. And how do we make sure that this crisis does not force the next generation of UX Researchers?—?who Rescue Time.

Research Software 104

Research Software User Testing Customer Experience Product Research 104

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.) So, we won’t waste your time. So, what are you waiting for?

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Roy Madden

JUNE 15, 2021

When the world went into lockdown back in March 2020, Steve Makofsky , like many of us, was feeling a little restless. Steve, a long-time tech executive (Disney, Nike), is an engineer with a passion for streamlining his workflow and feeding his mind. Back in the day Steve, a tech old-timer, stayed up to date via blogs.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

Userpilot

FEBRUARY 25, 2021

That is why we asked some of the best SaaS marketing practitioners for their best plays with the highest win percentage. In this SaaS marketing playbook, we have compiled the hottest trends in growth marketing as told by real people on the field. SaaS Marketing Playbook Table of Contents. SEO for SaaS Marketing.

Research Software 73

Research Software User Testing Outbound Marketing 73

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. So for this report, we evaluated over 1,000 apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Modus Create

FEBRUARY 16, 2022

This blog is a condensed version of the survey’s most compelling digital transformation statistics. . This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Usersnap

APRIL 2, 2020

This is where a customer feedback tool can help. What is a customer feedback tool. A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback. What to look for in a customer feedback tool.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Gainsight

APRIL 21, 2022

One of the leaders in research, advisory, and consulting is Forrester. stem from hundreds of thousands of surveys with respondents who are consumers, heads of business, and technological leaders. In 2020, Forrester presented some eye-opening results in a report titled “US Tech Budget Outlooks In A COVID-19 Recession.”

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Usersnap

APRIL 2, 2020

This is where a customer feedback tool can help. What is a customer feedback tool. A customer feedback tool is a software solution designed to help businesses collect, measure, and analyze customer feedback, as well as make data-driven decisions based on that feedback. What to look for in a customer feedback tool.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

ProductPlan

OCTOBER 1, 2020

From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more). The 2020 edition is a virtual, one-day event. Software as a Service has become the predominant business model for B2B software.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Userpilot

JUNE 10, 2022

Software bugs can be really costly, but surely there’s a way to make them cheaper? Maybe poor reviews will make it more difficult to attract new customers. Maybe poor reviews will make it more difficult to attract new customers. Some estimates say that poor-quality software cost businesses $2.08 trillion in 2020.

Research Software 52

Research Software Feedback Software Product Research Weak Development Team 52

Indicative

APRIL 27, 2020

Tech professionals who spend their workdays analyzing data, searching for information, learning about processes, writing reports, reading information, and troubleshooting problems are particularly prone to mental fatigue. . Our eyes need rest — so do our brains. So put your laptop down, find a comfortable spot, and get into listening mode.

Data Visualization 122

Data Visualization Artificial Inteligence Technical Review Analytic Tools 122

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Miro has made the move from product to platform. The journey from product to platform.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Imaginary Cloud - Design

JANUARY 30, 2020

In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it. This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. However, it's essential that businesses don't underestimate those tools' UX design.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Modus Create

JUNE 30, 2021

Towards the end of 2020, we made five predictions on digital transformation trends for 2021. This sentiment was also echoed in a piece on MartechSeries titled CMO’s Need to Own the End-to-End Customer Experience and WPromote ’s blog post: Reinventing the CMO Role to Become a Digital Transformation Leader. Rise of the Super Boutiques.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Userpilot

SEPTEMBER 14, 2022

Product marketing is responsible for market research, product development, branding, advertising, and pricing. Market Research. Source: 2020 State of Product Marketing report. One way to get to know your customers is to conduct customer research. Both Product Marketing and Product Management teams need to work together.

Product Research 92

Product Research Feedback Software Research Software Product Marketing 92

The Product Coalition

JUNE 28, 2020

To cut the long story short, we decided to build an Ad-Tech product that will aggregate all the Ad channels, DSPs we use to make the entire process much easier for the team and the client-side. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product.

Data Visualization 130

Data Visualization Technical Review Software Review Product Management 130

Indicative

APRIL 13, 2020

Tech professionals who spend their workdays analyzing data, searching for information, learning about processes, writing reports, reading information, and troubleshooting problems are particularly prone to mental fatigue. . Our eyes need rest — so do our brains. So put your laptop down, find a comfortable spot, and get into listening mode.

Data Visualization 98

Data Visualization Artificial Inteligence Technical Review Analytic Tools 98

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Tools are like the anchors that serve to rein in inspiration, focus and achieve your goals. In tech, things move so fast that a situation can easily move to unexpected corners. That said, a Product Roadmap is a good tool to actually anticipate mistakes.

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. BoS Europe 2020 BoS USA 2020. Stopped off at McKinsey along the way doing Tech strategy.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices. Get out your compass.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Imaginary Cloud - Design

JULY 2, 2020

And I follow some blogs”. The thing is: a book can expand a topic in much more depth than any blog article or podcast will ever be able to do - at least if it is a good book. Those books could be summarized without much loss in a blog post or podcast. Oh, but I prefer listening to podcasts. The problem with most reading lists.

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

DECEMBER 17, 2019

We’ve just made it through a decade that completely revolutionized the way we think about tech. Top companies have completely changed the face of tech, transforming our lives. In the 2010s, the lines between keyboard-centric computers and touchscreen tablets/app-based devices started to blur.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Roy Madden

AUGUST 10, 2020

280,000 biopharma professionals already use Feedly to keep up with the latest biopharma news and research insights about topics like diseases and conditions, genes, and competitors. It is key for pharma and biotech companies to keep ahead of their competition and to be aware of the latest scientific and technological breakthroughs.

Research Software 93

Research Software User Testing Technical Review Startups 93

The Product Coalition

MAY 17, 2021

Join more than 210 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. The Scrum Guide on Stakeholders Let’s refresh our memories regarding stakeholders according to the 2020 Scrum Guide.

Software Review 89

Software Review Technical Review Customer Experience Research Software 89

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . Imagine you would like to design a new mobile app interface in Berlin. We are ready to help you with any design and research challenges you might have. . What will you do?

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. A good product manager course should teach you many skills including technical skills, project management skills, and communication skills. Project management skills with respect to software development practices (e.g.

User Testing 67

User Testing Research Software Analytic Tools Feedback Software 67

Userpilot

MARCH 18, 2021

Sometimes the same psychological devices we use to make our SaaS products engaging can also make the products really…addictive. New social app Clubhouse recently exploited this by making accounts on their platform invite-only. The manufactured solution here is to anxiously seek out a Clubhouse invitation.

Research Software 105

Research Software Data Visualization Product Research Product Management 105

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Download the Scrum Guide 2020 Reordered for Free The Scrum Master Theses in Detail The Role of the Scrum Master This first set of the Scrum Master theses addresses their role in the Scrum process.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167