Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Travel Apps: Transportation, Hospitality & Tourism, Auto. The Auto subcategory experiences less volatility in 2020, and saw 2021 benchmarks in-line with the year prior as a result.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Working in Mobile Business Services in 2021.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. So, we won’t waste your time. Stop talking about customer-centricity; turn it into action. Every company says they’re “customer-centric,” but very few actually are. Sound good?

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance 147

Finance Feedback Software User Testing Research Software 147

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. This happened when I started to learn about UXR for the very first time back then in 2020.

User Testing 127

User Testing Product Research Data Visualization Customer Feedback 127

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

APRIL 9, 2020

Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Mobile Customer Sentiment.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. Mobile interaction and response rate benchmarks.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. an app or website.

User Testing 188

User Testing Analytic Tools Feedback Software Research Software 188

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. While the year was disastrous for many food and drink companies, there were also many whose apps tell incredible tales of resilience, ingenuity, and embracing the digital shift. 2021 Engagement Benchmarks for Food and Drink Apps.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. In order to be data-driven, one has to carefully consider the product analytics tools he is using.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. This often helps the employee experience too, so it’s a win-win. .

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User Testing Research Software Data Visualization Reporting Tools 111

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

The Product Coalition

MARCH 11, 2024

Duolingo , the gamified language learning app, has revolutionized accessibility in education. Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair.

Research Software 104

Research Software Reporting Tools Artificial Inteligence Customer Experience 104

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. star rating, and had 488 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. Technology (media creation, connectivity, etc.).

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Usersnap

APRIL 2, 2020

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. To find your product’s Aha moments, analyze user behavior. Ready to dive in?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Analytic Tools User Testing 87

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Usersnap

APRIL 2, 2020

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. 2021 Engagement Benchmarks for Finance Apps. In 2020, the results were no different.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

SEPTEMBER 10, 2021

Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Surveys are the only qualitative source of info we really have about our customers—they are invaluable. Why you should use mobile surveys.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. And you had to own all the servers. Nightmare, right?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Amplitude

JANUARY 21, 2021

For digital businesses, there was no year more critical than 2020. Whether working with existing or new products, these teams innovated to meet the customer where they are: online. The winners of our inaugural Pioneer Awards were selected from more than 1,000 customers, 60,000 teams, and 100 nominations by our panel of expert judges.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

The Product Coalition

MAY 31, 2022

When salespeople think like designers, they can zero in on the customer’s needs and design a solution that meets them. But far less-talked about, and equally as critical, is the importance of sales thinking for a software designer?—?particularly particularly an enterprise software designer. There isn’t much interaction.

Feedback Software 116

Feedback Software Reporting Tools Research Software User Testing 116

Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. The Department of Product Briefing ←All newsletter briefings Hi product people ?,

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Mixpanel

SEPTEMBER 21, 2023

Why wouldn’t the same go for building apps? Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. Would you say his growth in following and level of influence is something that you actively built, maybe pulling from your experience building products?

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Alchemer Mobile

JANUARY 21, 2021

The last year revolutionized how retailers think about online shopping and how it merges with the in-person, in-store experience. eCommerce sales reportedly increasing by more than 30 percent in 2020. By eliminating third-party variables like shipping carriers, brands can gain more control over the entire customer experience.

User Testing 182

User Testing Customer Experience Customer Feedback Research Software 182

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

MARCH 29, 2022

You should put some effort and resources into your social media branding. The number of active social media users has exceeded 3.8 billion, according to a 2020 report. billion internet users. More than 80% of consumers are likely to evaluate brands they follow on social media for solutions.

Branding 139

Branding Reporting Tools User Testing Research Software 139