Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 6, 2022

Instead, you need to track the factors related to it to understand how well your offering can convert new users to loyal customers. In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. Customer health score.

Customer Experience 88

Customer Experience User Testing Customer Feedback Data Visualization 88

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 80

Customer Experience Customer Feedback User Testing Data Visualization 80

Userpilot

OCTOBER 18, 2021

To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. You can measure growth by using various metrics like pirate metrics. billion in 2022. Dave McClure’s Pirate Metrics.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Onboarding KPIs 85

Userpilot

JULY 25, 2022

Customer stickiness happens when customers renew their subscriptions only because you provide a higher transactional value. Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Aim to convert them to loyal customers.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Feedback 88

Userpilot

MARCH 10, 2022

Thus, improving user retention can help you boost revenue growth. In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 81

Product launches User Testing Product Research ChatGPT 81

Userpilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. The 2022 NPS benchmark for SaaS is 41.

Product Research 87

Product Research Feedback Software Analytic Tools Research Software 87

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period.

Analytic Tools 94

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 94

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. TL;DR Customer satisfaction measures how satisfied your customers are with your products.

Customer Satisfaction 85

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 85

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. Declan Ivory , VP of Customer Support at Intercom. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 95

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 95

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing. Let’s dive in.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 6, 2023

Here is what this customer growth guide covers: Customer growth explained: what is it? The top metrics to measure customer growth rate. Proven strategies for attracting users, retaining them , and driving account expansion. TL;DR Customer growth is the expansion of a company’s customer base over time.

Onboarding KPIs 79

Onboarding KPIs User Testing Feedback Software Analytic Tools 79

Userpilot

DECEMBER 6, 2021

Looking for product metrics that can offer you better product growth insights ? SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. But picking the right metrics is no easy task. What are product metrics?

Onboarding KPIs 95

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 95

Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? For example, what is your customer retention rate this year compared to last year? As your strategies and objectives change, so should your success metrics. Success metrics are used to define business goals in numeric terms.

Onboarding KPIs 85

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 85

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. The three main types of KPIs are quantitative, qualitative, and leading KPIs. Leading KPIs.

Onboarding KPIs 84

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 84

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. How to track customer experience metrics. 15 B2B customer experience best practices that drive business growth. What is B2B customer experience?

Customer Experience 90

Customer Experience B2B User Testing Customer Feedback 90

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

Onboarding KPIs 94

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 94

Userpilot

JUNE 21, 2022

Why do you need customer onboarding statistics? In SaaS, customer onboarding is a continuous and comprehensive process. This calls for you to know the relevant industry statistics to use as benchmarks to guide your onboarding strategy. 63% of customers think onboarding is key to deciding to subscribe to a product.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 52

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them.

Onboarding KPIs 87

Onboarding KPIs User Testing Customer Experience Customer Feedback 87

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? No worries! Let’s get started!

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 1, 2022

What is product experience? How is it different from customer experience? Why is product experience important for your SaaS? Product experience (PX) is a subcategory within the overall user experience and it refers to the overall sentiment and satisfaction a user has based on their experience with engaging with your product.

Customer Experience 82

Customer Experience Data Visualization Analytic Tools Feedback Software 82

Userpilot

JULY 22, 2023

Customer acquisition cost vs lifetime value: which one should you prioritize? Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. To measure the LTV:CAC ratio, divide the lifetime value by the customer acquisition cost.

Customer Experience 68

Customer Experience Customer Feedback User Testing Onboarding KPIs 68

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

Which tool is better – Pendo or Whatfix – for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. product usage analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 10, 2022

The churn prevention strategies discussed in this article will help with your product engagement strategy. In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Examine your best users.

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding. There is a better tool for your SaaS than Spekit! Try Userpilot FREE.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. Let’s begin!

Product launches 79

Product launches User Testing Feedback Software Research Software 79

Userpilot

JANUARY 3, 2023

Ready to double down on customer retention automation? This insightful guide provides all the actionable steps you need. Metrics to measure the success of your automation efforts. Three of the best customer retention software to use. Reduce churn among existing customers. Implement customer loyalty programs.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Mixpanel

MARCH 22, 2024

The banking and finance industries have seen a lot of disruption in the last 15 years that’s brought financial services even closer to consumers. It’s because of all of this that the market for business analytics in fintech was valued at $3.1 from 2022 to 2031. billion globally in 2021, and it’s projected to reach $22.9

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. to over 4.5

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52