Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Live chat: You can enhance your self-service support system with the live chat feature.

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Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Satmetrix Systems, Inc.,

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Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Book a demo to learn more.

Data Visualization 52

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Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification. User segmentation.

Analytic Tools 98

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Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. How to Calculate NPS. Customer satisfaction score (CSAT).

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Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2 But many customers are dissatisfied with service bots. Full State of Tech Salaries report.

Data Visualization 52

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Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. All product managers want to delight and engage their customers.

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