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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Issue tracking: Statuspage.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

From selling bikes to software. I was the first sales hire for a company called Wrike, a product project management software company. The goal was, and still is, in a way, to hire 100 people in Dublin as fast as we can, to get $50 million in revenue out of Dublin as fast as we can, purely into enterprise business.

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8 B2B SaaS Marketing Tactics to Try in 2021 [Ft. Hubspot, Neil Patel, Kontentino & More!]

Userpilot

Schedule a call and see how you can create personalized experiences just like the one above (no coding required). Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? SaaS Inbound Marketing. Here are the most common inbound channels in 2021: Google Organic.