Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. What follows is a lightly edited transcript of the event.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JULY 6, 2022

We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. Now you can map your sender address to the inbound address your customers contact you from.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. Stay up to date on the latest technologies, growth hacks, and marketing strategies. 15 best SaaS blogs you need to read in 2022.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022. Customer Success is a core growth driver for any SaaS business. No worries!

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Modus Create

MAY 5, 2021

Formerly known as the ‘Atlassian Summit’, Atlassian’s flagship annual event was reimagined as an entirely digital event this year – Team ’21. At this year’s event, hosted on April 28th and 29th, Atlassian announced multiple new and exciting products as well as some much sought-after updates.

Reporting Tools 81

Reporting Tools Data Visualization Customer Feedback Events 81

Userpilot

JUNE 19, 2023

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X A similar survey by Softletter reported a 25% SaaS conversion rate for free trials that didn’t require credit cards. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9% more conversion than freemium. adoption rate.

Research Software 95

Research Software Analytic Tools B2B Reporting Tools 95