Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 77

Customer Experience Customer Feedback User Testing Data Visualization 77

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it.

Customer Satisfaction 82

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 82

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? For example, what is your customer retention rate this year compared to last year? As your strategies and objectives change, so should your success metrics. Success metrics are used to define business goals in numeric terms.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 82

Userpilot

JANUARY 20, 2022

So why should your onboarding be any different? A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. Hotspots or native tooltips.

Onboarding KPIs 84

Onboarding KPIs Data Visualization Customer Experience User Friction 84

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. Make the product itself a key player in the customer lifecycle and experience. . The solution? 47% plan to double their investment. .

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JANUARY 26, 2024

If you’ve been in the SaaS space for a bit, you must have heard about product-led growth strategy or product-led sales. But what about product-led content marketing? More importantly, we show you how to implement it in your organization and share some examples of excellent product-led content strategies.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. TL;DR A conversion path is a sequence of actions a prospective customer takes. From learning about the product to a desired action, like a purchase. Hence this guide. Let’s dive in.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Marketing 81

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior. What is customer experience?

Customer Experience 86

Customer Experience User Testing Customer Feedback Data Visualization 86

Mixpanel

MARCH 22, 2024

from 2022 to 2031. As an industry in growth, some of the most valuable data pouring in that fintech companies can focus on comes from product usage. Modern fintech users demand more flexible journeys, with a survey finding that 71% of them now prefer multi-channel interactions. billion by 2031, growing at a CAGR of 22.4%

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. The three main types of KPIs are quantitative, qualitative, and leading KPIs.

Onboarding KPIs 81

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 81

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? The churn prevention strategies discussed in this article will help with your product engagement strategy. Churn happens when a customer stops using a company’s products or services after a certain period of time. Examine your best users.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. Let’s begin!

Product launches 76

Product launches User Testing Feedback Software Research Software 76

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 78

Product launches User Testing Product Research ChatGPT 78

Gainsight

JUNE 9, 2022

For Product Experience and Customer Success professionals, achieving product adoption and/or user adoption can be challenging. For one thing, how do you decide when a user has “officially” adopted your product? The exact moment of adoption will vary depending on the type of product and the type of customer.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Data Visualization 52

Userpilot

APRIL 6, 2022

Selling software isn’t the same as selling any other product/service, that’s why a SaaS marketing plan can be a valuable asset. Unlike the traditional marketing plans that focus on only attracting prospects, SaaS product marketing helps you stand out in the market and looks at every stage of the customer funnel.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Userpilot

NOVEMBER 30, 2022

What are the 7 laws of product GTM? How can product managers leverage them to orchestrate successful product launches ? These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference.

Feedback Software 88

Feedback Software User Testing Data Visualization Onboarding KPIs 88

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. It’s about product-led growth. Grasping the Reach of Customer Success.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59