Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

freshtrax

FEBRUARY 9, 2024

More than just a technological tool, this evolution is having a profound impact on marketing approaches and brand storytelling. Generative AI is redefining brand identity and adding a new dimension to customer relationship building. Generative AI has evolved tremendously from 2014 to 2023-present.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

Gainsight

JUNE 4, 2019

Customers have more options, therefore more power. The way we run business requires new functions and new tools. In-app communications are part of the next wave of adoption-driving strategies and I’m here to assure you that they are not as scary as they sound. The Evolution of Customer Communications.

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Userpilot

JANUARY 23, 2023

Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. Userpilot is an alternative product adoption platform with better analytics and feedback features. What is WalkMe digital adoption platform?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221