Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. Customer Cheat Sheet (Available now!) And be vulnerable.”

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221

The Product Coalition

FEBRUARY 18, 2023

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Putting tools in place could make you feel as if you are making progress in the right direction, but if you just add tools you might be treating the symptoms and not the disease. Here’s why.

Data Visualization 132

Data Visualization Customer Communications Feedback Software User Testing 132

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  Their market strategy team realizes they need one more field mapped. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? And no management team prefers an extra bullet point in a sales deck over another satisfied customer.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83