Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Product Talk

DECEMBER 13, 2023

Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was. Do you have a Product in Practice you’d like to share?

Data Visualization 247

Data Visualization Analytic Tools Reporting Tools Technical Review 247

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 21, 2023

And a compressed version showing the top paths users take: Userpilot will release path analysis in Q4 of 2023. How to use customer behavior trends to improve adoption Dig into product usage trends and understand how users are interacting with your tool. New experiments feature launching in Q4 2023.

Data Visualization 105

Data Visualization Analytic Tools User Testing Feedback Software 105

Usersnap

JANUARY 20, 2023

Customer support solutions also allow you to use user research tools through personalized questions in order to make the best decisions on how to develop your product or service. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 31, 2023

The relevant features include: Management dashboards. In short, the feature analyzes user behavior and predicts what they might do next. For example, it could warn you about potential user churn so that you can re-engage the at-risk users in time. All the data can be visualized in custom reports and dashboards.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

eG Innovations

FEBRUARY 16, 2023

We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. adds a wealth of new dashboards, features and support for additional technology stacks.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

Userpilot

MAY 8, 2024

How to identify customer needs? As a SaaS product, marketing , or customer success manager, you have quite a few options for identifying user needs. Surveys – delivered in-app or via email, they enable you to gather quantitative and qualitative customer satisfaction data and ideas at scale.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 14, 2024

Customer segmentation – so you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group. This functionality will be available in Q4 of 2023. for addressing potential churn. for addressing potential churn.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 11, 2024

Customer segmentation – so you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group. User activity tracking : Daily, weekly, and monthly active user reports (DAU, WAU, MAU) provide insights into user engagement trends.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 14, 2024

Customer segmentation – So you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group. Heap lets you segment users into different groups based on their actions and properties. for addressing potential churn.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

DECEMBER 10, 2023

From user activity and feature adoption data to funnel analytics, Amplitude offers various tools to analyze customer churn. The most helpful ones include: Journeys dashboard – It helps you take a closer look at how users move through your product before a target outcome. Amplitude journeys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 12, 2023

Pendo for retention analytics Retention analysis is a crucial part of understanding the reasons why customers abandon your product so you can prevent further losses. Pendo has cohort dashboards, cross-app analytics, and retention reports that can help you get ahead of churn before it happens.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort. Data Lag : Pendo’s analytics dashboards only update once per hour.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. Try the best customer experience management tool for your SaaS now! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

DECEMBER 12, 2023

Pendo for retention analytics Retention analysis is a crucial part of understanding the reasons why customers abandon your product so you can prevent further losses. Pendo has cohort dashboards, cross-app analytics, and retention reports that can help you get ahead of churn before it happens.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort. Data Lag : Pendo’s analytics dashboards only update once per hour.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 1, 2023

Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction. Your customers’ honest insights can reveal where you fall short and what you can do to better meet their expectations. – Parita P. – Parita P. Joseph E.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd. Joseph E.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd. Joseph E.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Interactive user manuals are an excellent way of engaging and educating your users, helping them to get the most out of your product, and improving user onboarding and feature adoption. Why should you care about interactive user guides? All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

Whatfix, a popular Pendo alternative for onboarding, is a top digital adoption platform for creating user flows, knowledge bases, and task lists, as well as providing analytics and user feedback management. its easy-to-use interface, user segmentation, and in-app guidance. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd. – Parita P.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. in order to achieve higher conversion rates, user activation rates – and in the long run – drive retention. – Parita P. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. in order to achieve higher conversion rates, user activation rates – and in the long run – drive retention. – Parita P. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 27, 2022

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

FEBRUARY 21, 2023

As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality). Pendo has a shareable product-planning tool to organize customer feedback and prioritize high-value features. As soon as it has been integrated, Pendo is easy to use and manage without the need for developers. – Parita P.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Everything needs to be built into the dashboard. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52