Remove 2023 Remove Customer Satisfaction Remove Enterprise Remove Management
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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. How many apps does Zendesk have?

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Product Drive 2023 – How to Build Products Users Love

Userpilot

It’s 2023, and customers have options. The expert speakers at Product Drive 2023 will answer these and many more questions. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied.

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15 Best Intercom Alternatives for SaaS Companies (2023)

Userpilot

Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Limited customization. Why is an Intercom alternative needed?

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12 Best Digital Adoption Platforms for SaaS Companies in 2023

Userpilot

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Out of the 12 digital adoption platforms, Userpilot , Pendo, Appcues , UserGuiding , Chameleon , Userflow , Userlane , and HelpHero are more suitable for user adoption. G2 rating: 4.4

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What Is Pendo and Is It Worth Using?

Userpilot

Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo Feedback is a module for collecting and managing customer requests. Pendo Roadmaps.

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Gainsight Continues Its Leadership Position in Customer Reviews

Gainsight

TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction. Partner Success Manager.

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How to Scale Customer Success with Digital Customer Education

Gainsight

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.