Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

Data Visualization 247

Data Visualization Analytic Tools Reporting Tools Technical Review 247

Product Talk

NOVEMBER 16, 2022

Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Ellen will be teaching a January 2023 cohort of Continuous Interviewing and a March 2023 cohort of Opportunity Mapping. Then I moved into different product management roles within Meyer Sound and other product launches.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. A 2020 report by Cloudwards revealed that 80% of Dropbox users who upgraded to a paid plan did so within 6 months of reaching their free storage limit.

Research Software 103

Research Software Reporting Tools Artificial Inteligence Customer Experience 103

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Effective strategies for finding beta testers include leveraging networks, social media, and specialized platforms like BetaTesting. Let’s dive in and discover the path to success!

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Are Product Managers Chief Executives of Their Product? Why You Need a Product-Led Growth Tech Stack.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. The best videos about customer service include: Valuetainment stories about great customer service. Simon Sinek’s take on the “service” part of customer service. Offering self-service support.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

APRIL 21, 2024

Userpilot is a product growth platform. Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). Prioritize middle- and bottom-of-the-funnel content, presenting your product as a solution to specific problems relevant to a particular user persona.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

The Product Coalition

OCTOBER 25, 2023

Bitcoin ETFs open doors for traditional investors to enter the cryptocurrency market without the complexities of managing digital assets directly. In fact, JPMorgan’s report suggests that it could inflate Bitcoin’s market cap by up to $300 billion. A significant player in this transformation is the Bitcoin Exchange-Traded Fund (ETF).

Customer Feedback 111

Customer Feedback Reporting Tools Technical Review Research Software 111

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. 3M: Innovating relevant products and services that address customer pain points 5. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. For a decade, she’s worked closely with tech companies to drive behavior change. It’s technically complex.

Data Visualization 102

Data Visualization Product Research User Testing Research Software 102

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. This article introduces the latest retail tech deployments at major U.S. This article introduces the latest retail tech deployments at major U.S.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. You may be quicker to dismiss microstress than more macro forms of stress because you think you can just manage it in the moment. The thing is, your brain isn’t managing it, because your normal stress response didn’t fire.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Modus Create

JUNE 20, 2023

Here’s what’s capturing the attention of global enterprises in 2023. Serverless architecture Search results for “serverless architecture” over the past 5 years (2/24/2023) Serverless architecture allows developers to create products without managing the underlying infrastructure. billion in value.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week! Full research paper.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap is one of the most sophisticated product analytics tools available in the market. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The goal was to find out what restaurants thought about their platform and its value proposition.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

eG Innovations

FEBRUARY 16, 2023

The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Download the report here.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 118

Analytic Tools Data Visualization Reporting Tools Startups 118

Userpilot

OCTOBER 12, 2023

A/B testing tools take that to the next level by letting you test two versions of a product flow, web page, or landing page, then see how the different versions perform. In this guide, we’ll go over the must-have features any A/B testing tool should have and walk you through 14 tools that can improve test performance in any use case!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen?

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 30, 2023

Userpilot is a product adoption platform with advanced analytics features that make it a solid alternative to Heap. Both Heap and Userpilot track data in real-time but only Userpilot has tools that allow you to act on the data, for example by triggering in-app surveys. 5 rating on the review site G2. Heap G2 review.

Data Visualization 98

Data Visualization Analytic Tools Software Review Technical Review 98

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Usersnap

JULY 10, 2023

We’ve curated a comprehensive list of the top 12 Jira user feedback integrations that will revolutionize the way your company collects and manage user feedback. With Jira as your product development hub, these integrations offer seamless collaboration , efficient planning , and smarter workflows , all within a single, integrated system.

Customer Feedback 52

Customer Feedback Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Userpilot is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Path Reports : Userpilot helps you conduct path analysis without coding. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.  IN SCOPE:   If you’re a Director who is short a product manager or two, you’re doing two or three full-time jobs (badly) and probably very sleep deprived. 

Technical Advisors 52

Technical Advisors Technical Review Weak Development Team Product Research 52

Userpilot

SEPTEMBER 29, 2023

The former is mainly concerned with applying hacks that lead to growth due to virality. Growth data analysts : Responsible for collecting, analyzing, and reporting on data to help the growth team make informed decisions. Dig into your product analytics and see how users are interacting with your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Usersnap

JUNE 15, 2023

Without a systematic approach to your product management process and clear roadmap, you’ll likely face several hurdles like lack of direction, unclear priorities, wasted resources, missed deadlines, difficulty in scaling, and more. To help you out, I’ve put together this extensive guide on the product management process.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. This tool can help you track in-app interactions and collect user data so you can act on it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

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User Testing User Friction Development Team Review Reporting Tools 83