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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Offer continuous customer education with an in-app resource center.

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How to Turn a Traditional Help Center into Online Training Powerhouse

Gainsight

Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services. It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them.

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These 5 Coding Bootcamps Are Worth Considering

PMLesson's Ace the PM Interview

Software development is one of the few highly skilled occupations that doesn’t require any professional certification. App Academy Overall Rating: 4.68 And for those still hesitant about dropping a whole year's rent on a coding bootcamp, App Academy offers its entire online course for free ! It’s accessible.

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Google Analytics vs. Customer Analytics: What’s the Difference?

Indicative

So how do you get your product and marketing teams on the same page, with a shared perspective? What steps are they taking as they transition from marketing through your product? What you need is a platform that integrates product and marketing data across business units. Who are your best customers? Enter Customer Analytics.

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International Women’s Day: Reflections from female leaders in product & tech

Mixpanel

As with many roles in the tech industry, there’s been a stubborn gap in female representation in product. According to TechTalent Charter , women make up only 19% of the tech industry and only 37% of UX and product roles. Another report by ProductPlan independently confirms women account for just 37% of product manager roles.