Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. But the way we go about it has changed in the form of the technology that is being used today to drive a better experience and to help companies create a better experience.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 24, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Easy to create flows, even for non-technical team members. Pros of Whatfix? Here are its pros.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are the main ones you should consider: There’s a steep learning curve and a fair amount of technical knowledge required to create WalkMe user guides and get them implemented the way they’re intended. Here are some reviews from real users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are its pros: Easy to create flows, even for non-technical team members. Mostly they are related to complications for non-technical people and instability. Spekit prides itself on the robustness of its internal database system.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Spekit prides itself on the robustness of its internal database system. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra. What users say about Spekit?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit prides itself on the robustness of its internal database system. Spekit reviews.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Appcues for no-code growth Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. You can find more reviews on G2 or Capterra. What users say about Spekit?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit prides itself on the robustness of its internal database system. Customer feedback about Spekit.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52