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What is Customer Sentiment Score & How to Measure It?

Userpilot

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Here are the steps to perform a customer sentiment analysis: Invest in sentiment analysis tools to gather and analyze feedback accurately with features like real-time analysis and multi-source integration.

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UserGuiding Pricing Guide: Is It Worth the Money? (+ Better Alternatives)

Userpilot

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

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User Behavior Patterns: 8 Examples & How to Analyze Them

Userpilot

Are you on the verge of launching a new product? Or maybe you’ve been monitoring product analytics for a while and are looking for ways to boost growth. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Trend analysis helps identify changing user needs over time.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To sell supplies based on actual usage.

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The Impact of a Well-Defined, Designed, and Determined CS Ops Team

Gainsight

It’s about product-led growth. It’s about adoption, analytics, and expansions. Though churn reduction (indicated by 83% of respondents) and product adoption (stated by 81%) were top priorities for companies during the pandemic, 45% of companies actually let their CS org drive renewals and other expansion efforts. .

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Product Qualified Leads (PQLs): A use case in CS/Product collaboration

Gainsight

That’s because when companies are looking to optimize the customer journey for conversion, renewal, and expansion, they achieve the best results when Customer Success and Product Development are working together. But Product typically has the hard data, derived from tracking customer actions in-product. .

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Mixpanel for SaaS Reporting: Features, Pricing, and Review

Userpilot

Looking for an effective SaaS reporting tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your SaaS reporting needs. Let’s get started! Try Userpilot!