Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This is especially true when trying to implement an in-app support infrastructure within your platform. How to measure customer experience in fintech?

Analytic Tools 72

Analytic Tools Feedback Software Reporting Tools Data Visualization 72

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

MAY 27, 2024

Inform customers about product enhancements : Use targeted in-app notifications to announce new features. Leverage product data to offer proactive support : Analyze customer data to provide anticipatory assistance. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

MAY 9, 2024

Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction. Positive word of mouth from loyal customers. Increased customer lifetime value. Better competitive edge , making it easier to attract new customers. Trigger NPS surveys to uncover customer sentiment.

Data Visualization 85

Data Visualization Reporting Tools Customer Experience Customer Feedback 85

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 89

Analytic Tools Research Software Data Visualization Reporting Tools 89

Userpilot

MARCH 19, 2024

You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Act on the users’ behavior insights to increase satisfaction.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Customer Feedback 78

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. But that’s not all.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Measure your results with product analytics and keep improving.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

MAY 8, 2024

Have you been struggling to engage users and keep them coming back to your product? Or are you looking for ways to expand your user base to new demographics? In either case, using a product analytics tool to perform user needs analysis is the way to go. Book a demo now to get started.

Customer Feedback 78

Customer Feedback Data Visualization Customer Experience User Testing 78

Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

Feedback Software 86

Feedback Software Analytic Tools Research Software Education 86

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Measure your results with product analytics and keep improving.

Analytic Tools 61

Analytic Tools Feedback Software Research Software Data Visualization 61

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 23, 2023

The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product.

Analytic Tools 78

Analytic Tools Feedback Software User Testing Customer Experience 78

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. How do you actually go about implementing AI within your app?

Analytic Tools 77

Analytic Tools Feedback Software Research Software Customer Experience 77

Userpilot

AUGUST 20, 2023

As you had to react to their inquiry and find solutions quickly. Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. What is proactive customer service?

Data Visualization 67

Data Visualization Analytic Tools Feedback Software User Testing 67

Userpilot

MAY 2, 2024

Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Use onboarding checklists with progress bars to guide users through activation milestones. Customer retention rate formula.

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

Userpilot

JULY 21, 2022

Personalized help resources tailored to the user’s needs. Constant improvement based on feedback. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. Additionally, we will show you how to build your own help center and drive user engagement. Additionally, we will show you how to build your own help center and drive user engagement. Help center vs Knowledge base.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Experience 88

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Want to make customers feel heard?

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

NOVEMBER 6, 2023

Product teams can close these experience gaps by focusing on the following solutions: – Collect customer feedback with in-app surveys. – Study customer interactions to determine usage patterns. – Build an in-app knowledge base to resolve any gaps.

Customer Experience 74

Customer Experience Feedback Software Customer Feedback Data Visualization 74

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. Collect feedback and improve: short in-app surveys are great for this.

Feedback Software 87

Feedback Software Customer Experience Analytic Tools Embedded Analytics 87

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. So, let's see the average churn rate in your industry and how you can minimize churn to boost customer retention.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Data Visualization 87

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. What is customer attrition? Why are they churning?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. Free up your support team and save costs by automating customer support. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. What is B2B marketing automation?

Feedback Software 87

Feedback Software Analytic Tools B2B Embedded Analytics 87

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? The value gap can be one of the main reasons why new users stopped using your product after testing it. By identifying and analyzing it, you can have better insight into which of your features users value the most?. What is the value gap in SaaS?

Analytic Tools 88

Analytic Tools Data Visualization Customer Experience Customer Feedback 88

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 85

Data Visualization Feedback Software Product Research Analytic Tools 85

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Utilize viral marketing and product experiments to generate more word-of-mouth traffic.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Marketing 84

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Userpilot provides tools and features for creating the ultimate renewal playbook.

Feedback Software 81

Feedback Software Analytic Tools Customer Experience Customer Feedback 81

Userpilot

SEPTEMBER 12, 2022

Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). SaaS Pirate Metrics framework.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89