The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. That’s why spreadsheets have a top position on our list. other than the objectives ?—?neither

Analytic Tools 158

Analytic Tools Data Visualization Feedback Software Research Software 158

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Feedback 79

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Userpilot

MAY 14, 2023

The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers.

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. If you wonder about these questions, we’ve got you.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. What is the dark funnel in SaaS?

Analytic Tools 85

Analytic Tools Research Software Feedback Software Data Visualization 85

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Product Research 83

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Drive positive WOM. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app self-service support to provide help whenever they need it.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. In this context, the role of product managers becomes increasingly crucial.

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. For one, churned users leave negative reviews. If you’re a SaaS company, the ideal churn rate is between 5-7%. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements.

Feedback Software 87

Feedback Software Customer Feedback Customer Experience User Testing 87

Userpilot

JUNE 30, 2023

TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change.

Analytic Tools 87

Analytic Tools Embedded Analytics Data Visualization User Testing 87

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. Drop your existing feedback tool. I recommend dropping your existing website feedback tool. Set up a browser-based user feedback tool. Embed a feedback button on your website. Well, managed? Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

eG Innovations

MARCH 15, 2022

I’ll also cover how eG Enterprise offers out-of-the-box functionality to avoid complex JSON scripting or tooling to implement monitoring. There is a reasonable “Getting Started Guide” for the CloudWatch agent and it is worth reviewing the metrics the agent will enable on Windows Server instances and also upon Linux/MacOS instances.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Embedded Analytics 59

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. So why not try a demo to see for yourself?

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

NOVEMBER 30, 2023

It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g.

Product Research 80

Product Research User Testing Research Software Data Visualization 80

Department of Product

NOVEMBER 2, 2023

Sublime is a new app which allows you to curate a library for all of the information you care about in one place. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

NOVEMBER 30, 2021

Are you on the hunt for the perfect digital adoption platform (DAP)? While it’s a relatively new term to enter the SaaS lexicon, there are already a number of choices on the market. It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 20, 2021

Collecting product feedback is one of the most undervalued processes when it comes to achieving SaaS product-led growth. Using the right product feedback tools can help you gain valuable insights quickly and help identify if your product is actually working well for your users. What Is A Product Feedback Tool. Table of Contents.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). But LTV is often a poorly understood metric, especially if you come from a more traditional business environment: one more concerned with acquisition than retention. Why does LTV matter for SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Gainsight

APRIL 15, 2024

In the realm of customer-centric in-app strategies, the term “onboarding” often surfaces as a pivotal component. Driving Team: Led by Customer Success (CS) Lead and Professional Services, with collaboration from Product, Support, and Documentation Teams.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? 15 B2B customer experience best practices that drive business growth. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Look no further! Revenue boost.

Customer Experience 89

Customer Experience B2B User Testing Customer Feedback 89

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. Pendo is the best product adoption software for mobile apps. Don’t fret!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. But ultimately, it would seem 26 is the number to beat if you want a higher NPS than other SaaS companies.

Analytic Tools 111

Analytic Tools Feedback Software Research Software Data Visualization 111

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Resolve issues quicker and provide efficient customer service. Improve customer satisfaction.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Embedded Analytics 83

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 14, 2021

Using a survey creation tool is the most efficient approach to creating, deploying, and revising surveys, compared to custom coding one as it’s faster and allows easier iterations and testing. With a tool like Userpilot , you can build and respond to customer satisfaction surveys directly in-app.

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

MAY 12, 2024

TL;DR Product Fruits is a platform designed to help you tackle issues related to software adoption. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. The platform provides insights into successful practices, guiding you toward steady business growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. Tools that help identify customer pain points: NPS surveys with open-ended questions. Resource center analytics. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides.

User Friction 92

User Friction Customer Communications Analytic Tools Feedback Software 92