The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. Artificial intelligence (AI) has begun to transform all facets of our professional and personal lives. billion U.S. How is AI used in marketing?

Data Visualization 103

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 103

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

Intercom, Inc.

JULY 30, 2020

Then, because budgets and resources are undoubtedly restricted, they must learn how to do more – with less. Unlike previous financial downturns, businesses have more access than ever to technology that can put their data to work. Combatting churn with machine learning. Tapping the hive mind in customer success.

Data Visualization 145

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

The Product Coalition

JUNE 26, 2023

The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Userpilot

FEBRUARY 26, 2023

As a result, you’ll see improved trial conversion rates, customer satisfaction, revenue per customer, and lower churn. Remember, every new user could be a future product champion : Digital customer engagement trends to stay on top of Every digital customer engagement platform, channel, and strategy is ever-evolving.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Experience 92