The biggest challenges facing support teams right now (and how to solve them)
Intercom, Inc.
JUNE 1, 2021
Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. A customer service agent can be on one phone call with one person at a time,” says Grayson Bagwell , Director of Business Development at Rugs.com.
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