Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Self-serve Support and bots to automatically answer all common customer questions, reducing inbound volume to support agents. “It is not the strongest of the species that survives, nor the most intelligent.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. For example, we have a space called home that you see here.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Download your copy of the thought leadership paper now. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. MonkeyLearn: analyze your customer feedback using ML. Brand24: AI tool for social listening.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 7, 2024

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Hotjar uses artificial intelligence to generate surveys, allowing you to focus on analytics. Setting up a custom event in Userpilot. Website ranking.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119