Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. With a clickable prototype, an internal review board can see just how the finished product will look AND function.

Framework 110

Framework User Testing Research Software Feedback Software 110

Userpilot

MAY 14, 2024

A consumer behavior model is a simplified framework that explains why and how people make purchasing decisions. Webster and Wind Model : Stresses the importance of organizational buying behavior, looking at how companies make purchase decisions in a B2B context. What Is a Consumer Behavior Model? Does it apply to your business?

Data Visualization 94

Data Visualization User Testing Analytic Tools Customer Experience 94

The Product Coalition

OCTOBER 5, 2021

It is essential you consider and assess against great frameworks, use more than one as each may highlight different issues or areas for growth. To ensure you take a holistic approach, review these five key elements of your product development practice: Mindsets Organisation Practices Tools and Technologies Financials 1.

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Weak Development Team Reporting Tools Research Software Feedback Software 150

Usersnap

MARCH 16, 2023

Traditionally, we think about businesses being either B2B or B2C, however, there’s also a third model that combines the two. B2B companies that need help marketing their products or services can partner with B2C online shops. Other examples include a B2B product supplier buying leads from a B2C entity.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. Act II: Building a visual framework.

Data Visualization 147

Data Visualization Framework Agile Weak Development Team 147

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). G2 is a business software and services review platform that relies on user-generated content to grow organically. Understanding the growth loops framework.

Customer Experience 96

Customer Experience User Testing Onboarding KPIs Software Review 96

The Product Coalition

NOVEMBER 23, 2021

I recently led a workshop for an organic tech farm startup that wanted to set its foot online for selling organic food to B2B customers. I have defined the below dimensions as a cohesive framework. it is the same as a car manufacture ally with software startup working on AI tech to develop autonomous eclectic car AI-based apps.

Startups 122

Startups Strategy Technical Review B2B 122

UX Planet

MARCH 7, 2024

This limitation affects not just the quality of design but also the efficiency and innovation of the team, leading to higher costs over time due to inefficiencies and the potential need for external consultations or interventions. Furthermore, the real outcomes become evident in 3 to 4 sprints, showcasing the rapid progress achievable.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

The Product Coalition

FEBRUARY 15, 2021

including Scrum as a framework?—?work All startups built double-sided marketplaces, serving B2C as well as B2B customers. You build it, ship it, run it: DevOps, Probably a micro-service architecture, Test automation (TDD, BDD), Continuous integration, Probably continuous delivery, You need to keep technical debt at bay.

Agile 176

Agile Startups Technical Review Software Review 176

The Product Coalition

NOVEMBER 27, 2023

Vertical software is appealing to investors not only because of its appealing business model, but also because of its potential to change traditionally labor-intensive industries. Textura: This vertical SaaS is payment management software. The energy software business is expanding, with energy demand expected to rise by 48% by 2040.

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Research Software Feedback Software Reporting Tools User Testing 131

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. If you work on a B2B product, you have both customers and users. If you work on software that your internal colleagues use (e.g. The goal is for your team to talk to the people who are using your software. Tweet This.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Mixpanel

OCTOBER 19, 2023

How to build a data culture Don’t focus on tools or data for data’s sake Building a data culture doesn’t mean training everyone on your team to write SQL code or constructing advanced dashboards. For example, as a B2B company, you might want to focus on user growth in a certain customer segment. Data comes in many different forms.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Software Review 98

The Product Coalition

MARCH 23, 2022

While this article focuses on startups in B2B markets, we can extend it to B2C and B2B2C, while some considerations might be different. Microsoft, for example, depends on manufacturers (Dell/HP) and retailers (Best buy) to sell its software. Owning versus leasing of network equipment was another decision point required.

Startups 126

Startups Fractional CTO Technical Review Software Review 126

Userpilot

FEBRUARY 18, 2021

I’ve recently noticed several big B2C and B2B brands have jumped on the personalization bandwagon. Or following up diligently to see if their problem has been solved. People buy your SaaS product to get a specific job done (think JTBD framework): Source: Louis Grenier. Take an email marketing tool. One at a time.

Analytic Tools 96

Analytic Tools Software Review Data Visualization Customer Experience 96

Mironov Consulting

MARCH 26, 2022

At least in the B2B software product world, I haven't found that to be true. Things I frequently hear from B2B field/sales organizations: "Product doesn't understand how important this is.  They  Most of our P1 escalations are for code we didn't write and don't think is good."

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Product Talk

JULY 19, 2023

And if you’re working within the continuous discovery framework, there’s a good chance you’re already using the opportunity solution tree to record and track many of these activities. During her time at Wayfair, Jenny mostly worked on B2B products, building complex tooling for interior designers, contractors, and builders.

Analytic Tools 171

Analytic Tools Product Research Customer Experience User Testing 171

Userpilot

NOVEMBER 23, 2023

To make matters worse, popular prioritization frameworks focus on short-term goals. Product strategy not actionable Despite the efforts invested in crafting product strategies, they often fall short due to their lack of actionability. If you don’t do it, you’re going to build software or features that nobody uses.

Feedback Software 87

Feedback Software Analytic Tools Product Research User Testing 87

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

DECEMBER 21, 2022

The “ voice of the customer ” or VoC is a marketing term that summarizes the expectations, preferences, and dislikes of your target customers — often based on direct feedback surveys, reviews, or behavioral analytics. Online reviews. Online reviews are a tried-and-tested method of gauging the customer experience.

User Testing 90

User Testing Data Visualization Customer Feedback Customer Experience 90

Mind the Product

MAY 9, 2019

I’ve worked in B2B tech marketing for about eight years, as a product marketer for a large portfolio of niche software, and now as the marketing manager for Mind the Product’s growing collection of events and community-building initiatives. Just reviewing the good and bad is not enough. Bake in Continuous Improvement.

Product Research 151

Product Research User Testing Weak Development Team Embedded Analytics 151

Userpilot

DECEMBER 18, 2022

Our experts predict there will be a lot more automation of low-level tasks, to compensate for the reduced workforce in tech companies due to the layoffs. The result – we will see emergence of some really cool, disruptive products, sometimes even entirely new genres of software and hardware. It might not be easy.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Product Research 89

Userpilot

APRIL 12, 2022

The AARRR funnel, also known as the pirate metrics framework, is a set of metrics you can use to track and impact critical user behavior to bring about product-led growth. Businesses all around the world have used this framework to track their growth and to learn what stage of the funnel requires attention. What is RARRA?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Gainsight

SEPTEMBER 14, 2020

In a time where we can’t afford to lose customers, we need to be diligent, leaving no feedback behind. Introducing: CX Center for B2B Customer Feedback. B2B companies need more than a single-point survey solution to measure how their customer base is doing accurately.

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In both B2B and B2C, buyers want to self-serve. There was a big focus on how the software would fit into the company’s existing tech stack.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Centercode

OCTOBER 28, 2020

In addition to the quantified benefits, those interviewed indicated a number of unquantified benefits that brought success to their organizations, including: A repeatable, scalable framework and process for customer testing. Centercode’s software solved all these challenges for me.

User Testing 69

User Testing Reporting Tools Feedback Software Research Software 69

Userpilot

APRIL 18, 2023

TL;DR Customer success strategy is a framework of tactics to deliver value to your customers throughout their lifecycle in order to provide them with the right solutions, support, and guidance to help them succeed. So why not get a Userpilot demo to improve customer success without coding? What is a customer success strategy?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Intercom, Inc.

JANUARY 14, 2021

Rati: I’m thinking that that mix of understanding the technology and the software side of things, and the business with product, this range of experience, I’m imagining, really informed your decision to found Productboard. It’s a B2B SaaS application, think of it as a CRM.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

MARCH 15, 2022

You can measure product growth using the pirate metrics framework , North Star Metric , and/or HEART framework. There has been a rising demand for self-served support among B2B and B2C customers. There are multiple frameworks for measuring product growth. Why is product growth important? Pirate metrics. North Star Metric.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 88

Gainsight

APRIL 14, 2022

Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and around the world. Get the organization to understand that CS can be a force multiplier for your business with a compelling framework and data to support it.

Data Visualization 59

Data Visualization Customer Experience User Testing Analytic Tools 59

Intercom, Inc.

FEBRUARY 18, 2019

“Each product has its own nuances which define successful engagement” For example, a B2B productivity tool could define engagement as a certain number of `projects created`, `tasks completed`, `team members added`, `comments left`, `files uploaded`, `projects completed`, etc. for any software business. Keep improving.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. A Framework for Driving Product Adoption. Growing adoption rates for your product requires you to follow a clear, effective framework. Here’s the framework they suggest: Analyze your customer and product data to inform your hypothesis.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Intercom, Inc.

NOVEMBER 23, 2022

Then, we went through diligence for a couple of months, and while we were going through diligence, Russia was on the border of Ukraine, Russia invaded Ukraine, the markets tanked – all those things were happening. And the best folks in the world at monetizing traffic are software companies. And so, yeah, very surreal.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. The expertise and value we deliver to our clients have been recognized by the reputable B2B service rating platform, Clutch. Jives Media maintains an excellent rating of 5 out of 5, having over 93 happy clients reviews, according to Clutch.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

AUGUST 2, 2018

We also have a weekly meeting that we call Experiment Review , where people who have submitted those ideas can actually come present them to a cross-functional group of engineers, designers and customer success people. Adam: Is there a prioritization framework that your team leans on when approving these experiments?

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User Testing Customer Experience Product Research Data Visualization 140