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Contextual email automation for SaaS: how to plan campaigns that drive growth across every stage of the user journey

Userpilot

What you will find in this article: SaaS user journey stages overview( just to make sure we’re on the same page). What you will find in this article: SaaS user journey stages overview( just to make sure we’re on the same page). The recipe: steps towards creating great CX with the help of contextual email automation.

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New User Onboarding for SaaS in 2021

Userpilot

If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. By way of example, imagine that you run a task management app. There’s a good chance that a project manager will intuit the value of an app like this immediately.

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What is Customer Effort Score (CES): The Ultimate Guide to Measuring and Improving CES

Userpilot

Making your users feel listened to will increase the possibility of receiving more feedback and reduce the chances of bad word-of-mouth. The most commonly used channels to send customer effort score survey is in-app or email. Building in-app interactive walkthroughs that guide users step by step engage users with your product better.