Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Start with this: Don’t Let Your North Star Metric Define You.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

FEBRUARY 26, 2024

Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. For each funnel stage, choose relevant metrics. For example, they may: Perform different actions at different touchpoints. These could be individual or multiple actions, performed in a fixed or random order.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Intercom, Inc.

MARCH 9, 2022

We use a specific R&D outcomes metrics template to help us think through and articulate the results we’re aiming for. In it, we frame the customer benefits we want to see along with any metrics, targets, and supporting rationale we have. Place: Describes where the action is triggered. Shipping and moving on.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. Five funnel examples to extract actionable insights: Marketing and sales funnel. By identifying these friction points , you can take targeted actions to remove obstacles and create a smoother flow. Onboarding process funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To create a data tracking plan, you need to define your tracking goal, determine data collection methods, and analyze data to collect actionable insights.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 94

Userpilot

AUGUST 2, 2023

TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Transactional emails are sent to customers regarding a specific action or transaction, providing information or updates. Analyze email metrics such as bounce and clickthrough rate to make improvements.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

The Product Coalition

MAY 3, 2022

In this blog, I’ll talk about the steps that I as a Product Manager at Youtube would take to do this. Deciding on a specific goal as a success metric Here, I could go for either an engagement metric or a revenue metric. It is easy to forget about creators but they form an important part of this metric too.

Reporting Tools 133

Reporting Tools Product Management Product Manager Customer Feedback 133

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can use metrics such as average session duration to get a sense of user engagement. APM involves tracking metrics such as error rates, load times, response times, and resource usage to identify performance bottlenecks.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Analytic Tools 94

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 94

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events. Its different stages. Product funnel.

Analytic Tools 103

Analytic Tools Data Visualization Research Software Onboarding KPIs 103

Mind the Product

MARCH 10, 2020

Using The Kano Model To Prioritize Product Development (blog). Mastering the art of Prioritizing by Business Value (blog). Janice Fraser: Knitting at the Edge of new (blog). Four Ways to Make NPS a More Actionable Metric (blog). How to fix Your Product Goals for Better Human Outcomes (blog).

Workshop 151

Workshop Customer Feedback Feedback Software Blog 151

Userpilot

DECEMBER 20, 2022

Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Users can now attend your webinars, request a demo to know more about your product, sign up for your newsletter, or read a case study on your blog. What are the key marketing funnel metrics and KPIs to measure success? Blog post views.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Mixpanel

AUGUST 31, 2022

With granular and targeted metrics, you can find where and why customers are staying with your product or service and why they may be leaving. Here are seven key customer retention metrics that you’re going to want to see trend in the right direction in your product analytics. Customer retention rate. Churn rate. Repeat purchase rate.

Data Visualization 109

Data Visualization Customer Feedback Customer Experience User Testing 109

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. 13 Key product adoption metrics and why they matter You regularly need to track several metrics to get a holistic understanding of how users are interacting with and adopting your platform.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Customer Experience Product Research 97

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

DECEMBER 3, 2021

The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. Ex-UX researcher at Google, Kerry Rodden, developed the HEART framework to map product goals with appropriate metrics and improve the UX. The metric you choose would depend on the functionalities of your product.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

FEBRUARY 4, 2023

The growth metrics you should be tracking. TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue. Product analytics measures specific in-app actions, like feature usage. The key metrics include conversion rates, churn rates, revenue growth, and upsells.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Conversion rate measures the percentage of users performing the desired action.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 96

Userpilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

DECEMBER 6, 2022

In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. Here are some actionable strategies that can help you improve customer experience: Track customer interactions and segment them based on shared characteristics.

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Userpilot

MARCH 31, 2023

Churn analysis is the process used to convert data into actionable insights that can be applied to churn reduction strategies. The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. Track churn frequency.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. This blog post maps mental models (now there’s meta for you). We want to build sticky products that keep customers returning to core actions that correlate with business outcomes. We’ve all seen the over-excited PM with his vanity metrics dashboard.

Feedback Software 172

Feedback Software Data Visualization Research Software User Testing 172

Userpilot

NOVEMBER 9, 2022

A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.” while CSAT provides actionable data about a specific interaction. What is NPS?

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

FEBRUARY 18, 2021

In essence, growth hacking boils down to finding small yet effective actions you can undertake with resources and tools you already have to drive business growth. The AAARRR funnel is a great tool for keeping an eye on important metrics like acquisition and retention rates. Customer journey maps help see real people behind the metrics.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Userpilot

MARCH 25, 2024

The metric provides a feel of your brand’s reputation before customers. Act on insights to drive positive sentiment Finally, once you’ve understood how customers feel about your product, their primary pain points , and areas of friction , you need to take action to improve user sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer loyalty and support metrics: customer retention rate, net promoter score, customer satisfaction score , customer effort score, etc. Product usage metrics. Choose no-code engagement tools instead.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

DECEMBER 21, 2022

By tracking your key metrics with marketing analytics tools, you’ll naturally get better results. Tracking capabilities to monitor user behavior and actions across your app or website. These insights will help you pinpoint actions that lead to success and elements that need improvement. Product experimentation.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Mixpanel

JULY 8, 2022

When you open Mixpanel, you may have an overarching idea of the metrics you need to measure. To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. As a result, both types of analytics use different metrics. This can help you assess the impact of your actions on users.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

AUGUST 2, 2023

Choose metrics to track the success of the engagement strategy. Choose metrics to track the success of the engagement strategy The metrics are not end goals in themselves. To know the metrics to track, first decide on what you hope to achieve with your engagement efforts. Onboarding playbook to drive engagement.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Measure user adoption by tracking metrics like user adoption rate, time-to-value , onboarding completion rate, daily and monthly active users, feature usage , and CLV. What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Mixpanel

AUGUST 23, 2023

With our sales and billing data in P8, we have Boards set up for baseline monitoring of key business metrics. These table-stakes revenue metrics are useful for quick access, but we’re most excited about how we can connect product data to business impact. so that our customer-facing teams can help themselves to key metrics.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Lenny Rachitsky

APRIL 4, 2024

Dharmesh is the keeper of HubSpot’s Culture Code, built ChatSpot (an AI chatbot built on top of HubSpot CRM) and a game called WordPlay (which grew to 16 million users), and also founded and writes for OnStartups , a top-ranking startup blog and community with more than 1M members.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48