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12 Best Customer Experience Videos to Learn From

Userpilot

Sandra Thompson's speech on why remote workers have better emotional intelligence. Valuetainment – 10 Best Customer Service Experiences “No one remembers average and ordinary,” says Patrick Bet-David in this video where he tells 10 real-life examples of outstanding customer service. Bernard Marr’s customer experience trends.

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Build Vs Buy: What is Best for User Onboarding? The Numbers Are Out!

Userpilot

Patrick Thompson, a co-founder at Iteratively , who worked on the growth team at Atlassian estimates that they spent over $ 3 million in the course of three years to build their own customer onboarding and email platform. About the author. Ultimately, more people will be involved, and it’ll take much longer. The Numbers Are Out!

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A Year in Product – The Greatest Product Growth & Adoption Trends of 2020 & for 2021

Userpilot

If you need a refresher on what PLG actually means – according to Wes Bush, author of Product-Led Growth and (arguably) the father of the term: “ Product-Led Growth is defined as a go-to-market strategy that relies on using your product as the main vehicle to acquire, activate, and retain customers. ”.