Userpilot

JUNE 30, 2023

VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. What is the voice of the customer survey? Why are voice of customer surveys important? This data allows product managers to make more informed product development and roadmap planning decisions.

Customer Feedback 94

Customer Feedback User Testing Feedback Software Data Visualization 94

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. Guessing what the customer wants and acting on it is not customer-centric behavior.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? What techniques and methods can you use to validate feature ideas effectively? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure.

User Testing 96

User Testing Product Research Framework Feedback Software 96

Intercom, Inc.

FEBRUARY 16, 2021

But does true originality exist in design or is it always influenced by what came before? That’s ok, let’s test this hypothesis. But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Usersnap

JUNE 18, 2020

This article is brought to you by Usersnap , a user testing tool that helps you to communicate visually. The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though. Get a 15-day free trial here.

User Testing 105

User Testing Product Research Feedback Software Customer Experience 105

Product Talk

NOVEMBER 16, 2022

Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Meet product coach and consultant @ellenjuhlin. How did you end up in product?

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

User Testing 90

User Testing Product Research Feedback Software Customer Feedback 90

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. Ready to dive in? Let’s get to it.

Product launches 95

Product launches Product Research User Testing Research Software 95

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. Always consider testing product-market fit before a big rollout.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

NOVEMBER 14, 2022

What’s product planning? Why is it important? How do you apply your product management skills and knowledge to build a robust product plan? What tools do you have at your disposal? Product planning focuses on the customer and business outcomes that the product should achieve.

Product Research 97

Product Research User Testing Onboarding KPIs Research Software 97

Userpilot

MARCH 30, 2022

Making the decision to sunset a product can be difficult. When your efforts to improve user engagement fail, killing a feature or the entire product might be what you need. Never make gut-feel decisions when deciding to shelve a product. Take a look at your revenue – is your team able to still sell the product?

User Testing 96

User Testing B2B Onboarding KPIs Feedback Software 96

Userpilot

OCTOBER 27, 2022

What is iterative testing? What are its benefits? How can it help product managers build products that drive value for their customers? If you’re looking for answers to these questions, you're in the right place, as that's exactly what we're exploring in the article! What is iterative testing?

User Testing 98

User Testing Product Research Feedback Software Testing 98

Userpilot

OCTOBER 15, 2021

Product launch announcement emails can be intimidating. In this blog post, I'll take you through the different types of product launch announcement emails, the product launch email sequence best practices to keep in mind throughout the process, and some fantastic real-life examples to inspire you in your own campaign.

Feedback Software 94

Feedback Software Research Software Product launches User Testing 94

UX Planet

JANUARY 18, 2024

Serendipitously, I’ve found the laziest, easiest AI product out there. So seeing it’s Saturday, I’m going to show you what it can do by letting it take over. See what I mean? It won’t cost a cent more, but your support keeps the power on and this blog thriving! See for yourself. The video was longer than making it!

ChatGPT 85

ChatGPT Feedback Software Customer Experience Customer Feedback 85

Centercode

DECEMBER 8, 2020

In this Ask the Expert series, Centercode’s Chris Rader weighs in on large tester teams: when they work, when they don’t, and how to manage when your stakeholders want to keep adding testers. Got a question you’d like to see on the Centercode Blog? What should I do? Director of Product. Chris Rader.

User Testing 80

User Testing Feedback Software Analytic Tools Product Research 80

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? What is your product about? You're in the right place.

Research Software 96

Research Software Onboarding KPIs Product Research User Testing 96

Userpilot

FEBRUARY 9, 2023

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? The process of product optimization starts with goal setting , like improving usability. Want to see how?

Product Research 90

Product Research User Testing Feedback Software Analytic Tools 90

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. In this article, we cover: Why user segmentation is essential for product managers. Identify usage patterns of each user segment to see what users need to solve their JTBDs.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

JANUARY 3, 2023

Are you trying to improve MQL to SQL conversion rate to drive product growth ? What is a Marketing Qualified Lead (MQL)? What is a Sales Qualified Lead (SQL)? A sales-qualified lead (SQL) is a prospective customer with a clear and strong intent to buy your product. Let’s dive in! MQL vs. SQL: The key differences.

User Testing 97

User Testing Feedback Software Research Software Customer Experience 97

Mixpanel

JUNE 7, 2019

I’m Prachi Wadekar, a Product Manager on Mixpanel’s data infrastructure team. In this blog post I’ll share why we launch features in phases and make customer feedback the primary input for determining readiness. Many Product Managers struggle to prioritize their time each day because there is so much they could do.

User Testing 100

User Testing Feedback Software Research Software Customer Feedback 100

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What does PLG stand for in marketing?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Marketing 95

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. Without the context for why it’s the most important way to spend our time, it wasn’t worth investing in making a change. Interesting.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Card sorting and fake door testing are useful testing methods before the product launch. Let’s get right to it!

User Testing 83

User Testing Product Research Customer Experience User Experience 83

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? You may have the best product page and deploy search engine optimization (SEO), compelling ads, nice and easy-to-understand products, etc., What is product conversion in SaaS? to bring in customers.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. But knowing how these steps work is not the same as making it happen, and we think we know why.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Usersnap

MARCH 16, 2020

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do What’s the difference?” you may ask. Beta Testing vs. User Acceptance Testing: What’s The Difference?

User Testing 59

User Testing Product Research Feedback Software Testing 59

Userpilot

OCTOBER 4, 2022

What are the main categories of adopters? What are the key differences in how they adopt products? Which of them are most useful for product managers of early products? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. Book a demo !

Feedback Software 95

Feedback Software User Testing Product Research Customer Feedback 95

Userpilot

JULY 5, 2022

What is incremental innovation? Why is incremental innovation important for product managers ? Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Small but regular improvements are a more reliable way to achieve product-market fit.

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Userpilot

JUNE 12, 2023

But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask. What are marketing surveys? Why should you be conducting market research? Book a demo to learn more.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Centercode

APRIL 16, 2019

What are beta program metrics exactly? Why do I need them? These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). Measuring Beta Program Success. Which ones are important?

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

The Product Coalition

JULY 10, 2020

The product game has certainly changed over the last few years. Product Design has taken off in a way that no one could have predicted. They don’t just want to use your product, they want to love it. So what does this mean for Product Managers? And then you need to rethink your Minimum Viable Product (MVP).

Product Research 101

Product Research User Testing Customer Experience Research Software 101

Userpilot

OCTOBER 13, 2022

What is product parity? Why is it not good for your business? How can product managers avoid building parity products? We talk about product parity or brand parity when a brand’s product offers exactly the same functionality as competing products. What is product parity?

Product Research 91

Product Research User Testing Feedback Software Research Software 91

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? That’s because customers understand your product more than anyone else and their demand drives revenue. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

APRIL 16, 2021

Offering a free trial is often expected for SaaS products in 2021. Even companies with high brand recognition, like Adobe and Hubspot, provide free trials of their products. That’s why most SaaS companies today don’t face a dilemma whether they should be offering a free trial or not. We asked Pawe? Table Of Contents.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Usersnap

DECEMBER 13, 2022

Every product goes through stages. However, for products, these stages are related to understanding the problem that you want to solve, how you can approach it, what can be improved and how to stay relevant. We call it the product development life cycle. It will help you plan and collaborate with your product team.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52