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Top 12 UX Improvements for SaaS That Enhance Engagement and Drive Retention

Userpilot

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

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A Guide to Choosing the Best SaaS Learning Management System

Userpilot

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress.

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10 Real-Time Customer Engagement Techniques That Drive Loyalty and Retention

Userpilot

Offer self-service support with an in-app resource center to allow customers to find instant help. You can acknowledge customer success by rewarding them with badges and certificates, or simply triggering gamified celebratory modals once the user hits a key milestone. Offer self-service options.

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Customer Education Examples to Ensure User Growth in SaaS

Userpilot

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Build training content and certification programs.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. The number of times the user clicks on the button.

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience. Ask them questions on how to improve the product and the UX.

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What is WalkMe? Features, Pricing, and Alternatives

Userpilot

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. Userpilot is an alternative product adoption platform with better analytics and feedback features. The relevant features include: Management dashboards.