Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 85

Feedback Software Analytic Tools Product Research User Friction 85

Userpilot

FEBRUARY 6, 2023

Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn. Collect customer loyalty insights with NPS surveys NPS surveys collect data about customer loyalty.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Customer satisfaction surveys What are they?

User Testing 97

User Testing Customer Feedback Feedback Software Customer Experience 97

Userpilot

AUGUST 2, 2022

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. Examples of the best SaaS cancellation flow for inspiration. A cancellation flow reduces customer churn by offering users alternatives that make keeping their accounts more feasible.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Customer Experience 87

Userpilot

AUGUST 9, 2023

Customer retention rate shows how many customers return to your product, whereas churn rate measures how often customers leave. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. You can achieve this through in-app surveys and detailed analytics.

Customer Feedback 96

Customer Feedback Customer Experience User Testing Analytic Tools 96

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Trigger exit surveys to prevent and reduce churn. On the other hand, retention marketing strategies aim to increase customer loyalty , reduce churn , and maximize the lifetime value of each existing customer. Welcome survey asking about the user’s role.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. 6 ways to collect and analyze customer data.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience User Testing 90

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

User Testing 87

User Testing Feedback Software Data Visualization Customer Feedback 87

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? For example, at the Retention stage, you could track the churn rate and CSAT. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Its different stages. Product funnel.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Onboarding KPIs 87

Userpilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Implementing churn surveys to understand the reasons for churn and reduce the churn rate. Consider a few.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization User Testing 96

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. The metric is also used to predict customer churn. Surveys enable you to collect vast quantities of customer data for more quantitative studies.

Research Software 98

Research Software Feedback Software Analytic Tools User Testing 98

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. You should track and analyze churn data every month to respond quickly to changing rates.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. The main reasons for customer churn are: Bad product-customer fit. Weak customer relationships (resulting from not listening through regular customer feedback surveys ).

Customer Experience 87

Customer Experience Feedback Software Analytic Tools Data Visualization 87

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? You may observe that while trying to acquire new customers, your revenue growth is falling due to churn and downgrades. The SaaS quick ratio measures the growth efficiency of a company. What is the SaaS quick ratio? How to measure the SaaS quick ratio?

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience Software Review 96

Userpilot

OCTOBER 31, 2022

This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. To u nderstand what is a bad customer fit for your SaaS. Example of a cancellation survey.

Feedback Software 83

Feedback Software User Testing Research Software Data Visualization 83

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service. SaaS companies must prepare to utilize the growth period and tackle the fluctuations in the rest months. or $40,000.

Onboarding KPIs 91

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 91

Userpilot

JANUARY 3, 2023

The key to increased retention is identifying churn risk early and acting on it. Churn risk is the possibility that a customer will stop doing business with you. The main way SaaS companies determine this risk is through in-app activities. Identifying churn helps to: Improve retention and increase your base of loyal customers.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Data Visualization 87

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. In this article, we’re going to explore how you can craft a user offboarding experience that can make the most out of churned customers.

Feedback Software 90

Feedback Software Customer Experience Research Software Customer Feedback 90

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? Many SaaS product owners do it but there’s no straight answer to this question. A bad churn rate for one company might turn out to be a great one for another. On the flip side, hoping to achieve a zero churn rate is simply impractical. Churn is natural.

Feedback Software 94

Feedback Software Onboarding KPIs User Testing Customer Experience 94

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Avoid churn with cancellation flows.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. A healthy SaaS company should maintain an NDR of over 100% because it indicates that upgrades are outweighing downgrades and churn. You can use in-app help centers and NPS surveys to reduce churn and thus, improve your SaaS NDR rate.

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 97

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Dashboard 88

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. Marketing funnels in SaaS.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

MAY 26, 2022

Customer engagement is a key factor in SaaS growth. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Proactive engagement has a lot of benefits, like providing a great customer experience and reducing your churn rates. Let’s get started!

Customer Experience 95

Customer Experience User Testing Customer Feedback Feedback Software 95

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Identifying early signs of churn with analytics and acting fast. Optimizing your cancellation flow to try and prevent unnecessary churn.

Product Research 80

Product Research Onboarding KPIs Customer Experience Data Visualization 80

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 90

User Testing Research Software Customer Feedback Feedback Software 90

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? The churn rate is a critical metric for all subscription-based businesses. No matter how high your recurring revenue is, you will not recover your customer acquisition costs if your churn rate is too high. A good monthly churn rate for SaaS businesses is below 1%.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

Product Research 96

Product Research User Testing Feedback Software Customer Experience 96

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. So let's take a more in-depth look into how to create surveys and ways you can use the insights you collect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 14, 2022

For SaaS industries, the minimum CRR is 35 %. Some strategies to improve the customer retention rate include customizing the onboarding proces s to increase engagement , offering self-service opportunities to reduce the cost of customer support, and implementing surveys to gauge information. A high rate is 93 % and above.

Feedback Software 97

Feedback Software Analytic Tools User Testing Onboarding KPIs 97

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Kontentino welcome survey built with Userpilot. Let’s start!

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Some of the most common onboarding challenges are high user churn, low feature adoption , poorly converting marketing emails, support issues, and users failing to reach the activation point. Low feature adoption.

Feedback Software 91

Feedback Software Onboarding KPIs Analytic Tools User Testing 91