Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. This is the main question we tackle in this article.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 96

Reveal

JANUARY 9, 2023

In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . What Is Independent Software Vendor (ISV)? An Independent Software Vendor (ISV) is a business or an individual who builds, develops, markets, and sells software solution/s to be consumed by end users.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Onboarding KPIs 94

Userpilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Average salary: $192,383/yr.

Research Software 94

Research Software Feedback Software Analytic Tools Onboarding KPIs 94

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Data breaches in recent years are fuelling the demand for secure software experiences. In a nutshell, it analyzes software usage patterns. Sign-up form of Userpilot.

Analytic Tools 96

Analytic Tools Data Visualization User Testing Reporting Tools 96

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Collecting customer feedback and closing feedback loops.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

DECEMBER 17, 2021

And this blog post will look at both concepts and answer every question you have about them. It also includes positioning, generating demand using a mix of marketing strategies, onboarding new users , driving them to activation , adoption , and retention. What’s the difference between product marketing and product management.

Feedback Software 98

Feedback Software Research Software Product Marketing Marketing 98

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. UX measurement ensures products align with user expectations, fostering loyalty and retention. Happiness Engagement Adoption Retention Task Success When should we use the HEART framework? Retention 5. Adoption 4.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention.

Product Research 95

Product Research User Testing Feedback Software Customer Experience 95

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

MARCH 11, 2021

Let me be frank: if you’re a SaaS company and you’re not using customer retention management software , you’re missing out. Not only is it significantly easier and cheaper to retain a customer than it is to acquire a new one, retention is also where all the money is in the SaaS world. Source: Brightback.

Analytic Tools 98

Analytic Tools Data Visualization Reporting Tools User Testing 98

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. You can measure your progress toward your goals and understand your customers better by tracking these metrics in each time period.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 89

The Product Coalition

MARCH 16, 2021

I explained to him what Product Managers do. I told him that Product managers are responsible for guiding the success of a product and that they lead the cross-functional team that is responsible for building, scaling, and supporting it. In many ways, product managers are like movie directors. ???? What is Product Management?

Research Software 145

Research Software Feedback Software User Testing Data Visualization 145

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. In this article, we cover: Why user segmentation is essential for product managers. How to use segmentation to improve customer experience.

Analytic Tools 91

Analytic Tools User Testing Customer Feedback Feedback Software 91

Userpilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Feedback Software 74

Feedback Software Customer Feedback User Testing Customer Experience 74

Userpilot

DECEMBER 10, 2023

Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. PLG is cost-efficient and promotes retention and long-term growth. Usage retention is a key metric to track for PLS companies.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. What is customer experience?

Customer Experience 85

Customer Experience User Testing Analytic Tools Feedback Software 85

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Improved customer experience (CX).

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. What is customer segmentation?

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Data Visualization 93

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. But how can you make use of it? Let’s dig in! Book a demo to get started right away!

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 83

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? In this article, we’ll discuss 10 product management metrics that you can’t do without. In this article, we’ll discuss 10 product management metrics that you can’t do without. So, let’s dive in!

Onboarding KPIs 75

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 75

Userpilot

DECEMBER 31, 2022

The main methods for tracking your customer experience is data analytics. TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Digital analytics measures and tracks the experience that customers have on every digital channel.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product. What is product growth?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 31, 2022

As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Segment customers based on engagement level and identify inactive customers to create effective marketing strategies for distinct customer segments.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Strategy Customer Experience 94

Gainsight

FEBRUARY 11, 2021

There has never been a better time to be a public software company. What Is Your Net Dollar Retention Rate? A good starting point is understanding Net Dollar Retention. Software Equity Group wrote an insightful blog post about the correlation between NDR and price to sales multiple. 4 quarters)?

Data Visualization 85

Data Visualization Software Review Customer Feedback Customer Experience 85

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Simon Sinek’s take on the “service” part of customer service.

Customer Experience 78

Customer Experience Customer Feedback Feedback Software User Testing 78

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value.

Product Marketing 86

Product Marketing Onboarding KPIs User Testing Marketing 86

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. TL;DR Software usage analytics is the process of capturing, analyzing, and utilizing data on how users interact with your product. Product managers are busy people.

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software User Testing 69

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Drive product adoption and improve customer retention.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

DECEMBER 3, 2021

The HEART framework consists of five categories – happiness, engagement , adoption , retention , and task success. The Google HEART framework aims to enhance the overall user experience of a software program. User engagement is a measure of how much an average customer uses your product. What is the HEART framework?

Research Software 95

Research Software Analytic Tools Feedback Software Product Research 95