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CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Intercom, Inc.

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

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30 Steps to Mobile App Launch

Alchemer Mobile

Whether you are focused purely on marketing or a dev/marketer jack-of-all-trades, we’ve put together a checklist of the 30 steps you can start taking today to master the mobile app launch and set your app for success for years to come. Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch.

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Miro’s Andrey Khusid on the art of distributed teamwork

Intercom, Inc.

In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. We hear how sharing the pain that your customers experience is key to understanding it. We hear how sharing the pain that your customers experience is key to understanding it. Short on time?

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Brex’s Michael Tannenbaum on fintech growth strategies

Intercom, Inc.

“Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. . billion dollars. billion dollars. Short on time?

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People & Company’s Bailey Richardson on how to find your people

Intercom, Inc.

You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. “Although a community feels magical, when it shows up in your life, it doesn’t come together by magic.” Short on time? To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.