Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Share personalized renewal reminders & other critical event notifications.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Surveys: A more recent addition for creating contextual surveys, generating survey reports, and managing automated follow-ups based on those responses.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot. Create self-service options User adoption requires balance. Lay out a customer journey map. Create a customer success playbook for each stage.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Usersnap

FEBRUARY 17, 2022

The platform includes a comprehensive feedback analysis dashboard to review feedback items, sentiment analysis, and CSAT index/NPS performance. It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot. Create self-service options User adoption requires balance. Lay out a customer journey map. Create a customer success playbook for each stage.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

eG Innovations

MARCH 15, 2022

In this blog post, I follow on from my previous blog on AWS CloudWatch Part 1 of 2 to explore how you can go beyond basic agentless CloudWatch monitoring by deploying the CloudWatch agent and some of the key information and planning you need to do this. Implementing Alerting, Reporting and Dashboards.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Embedded Analytics 59

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Organize events and meetups to connect with customers in-person and engage them with your brand. One of the best ways to drive real-time engagement inside your app is event triggering. Offer self-service options.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Antwak Blog

MARCH 26, 2021

It is an instructional model where tools, events, specific tasks, and activities are adapted to the specific requirements of each user. UGC is the latest pattern of creating a small explanatory clip for a troubled buddy or sharing testimonials, blogging about their learning process, or even posting about that in their daily blog.

Embedded Analytics 52

Embedded Analytics Data Visualization Artificial Inteligence Analytic Tools 52

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Native dashboard analytics and reporting.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. For example, engage with customers on social media platforms, write informative blog posts, launch a podcast, and more. What role does customer lifecycle management play in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 11, 2022

Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons. Userguiding and Chameleon are both applications for user onboarding, user analytics, and user feedback with several areas of overlap. Self-service has never been easier. GET A DEMO. 14 Day Trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. Using custom event tags, you can ensure users complete the action, thus improving product activation and customer retention. You can offer proactive self-service support via a help center. Interactive walkthrough.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Usersnap

MAY 2, 2019

It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions. The tool also provides a dashboard where you can view the feedback you get in real time. The platform also includes helpdesk and live chat, and comprehensive analytics.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

NOVEMBER 22, 2022

Embed your video tutorials in your resource center. This means your interactive demonstration should work like a dashboard where customers can choose their own path to tour and learn about your product at the level of detail they want. Embed your video tutorials in your resource center. How to create an interactive product demo.

Demo 98

Demo Feedback Software Embedded Analytics Data Visualization 98

Userpilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. Embed videos. Content marketing path Ahrefs is an SEO suite known for its value-packed blog posts. An Ahrefs blog post.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

NOVEMBER 11, 2022

Userguiding and Whatfix are user onboarding, user feedback, and user analytics tools and each has its pros and cons. Userguiding and Whatfix are both applications for user onboarding, user analytics, and user feedback with several areas of overlap. Self-service has never been easier. Userguiding for user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 8, 2024

Watch our on-demand webinars and view Userpilot’s upcoming live events. Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. This could include trade shows, conferences, or even virtual events.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

NOVEMBER 11, 2022

Pendo and Whatfix are both user onboarding, user analytics, and user feedback tools that are widely used by SaaS companies but each has its advantages and disadvantages at the same time. However, Pendo’s strongest side is its user analytics and its free plan is very limited with a lot of basic features missing. GET A DEMO.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. SaaSholic Blog. SaaSholic Blog.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. Host customer events. How fast do users get to an “Aha!”

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 9, 2023

With the right tools, you can easily embed them in the sign-up flow so that you start learning about your users from the get-go. Event tagging in Userpilot. Next, you look at Event Occurrence for each user to identify patterns in their interactions with various features. Event Occurrence by User view in Userpilot.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

DECEMBER 10, 2022

Show and hide help center content based on user segments to make sure every user gets personalized customer service. Thanks to Userpilot’s event-triggering feature, you can define a custom event and once it occurs, an in-app experience is triggered. Scale customer support by automating recurring processes.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 3, 2023

Customer onboarding is not a one-time event. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

SEPTEMBER 16, 2022

Offering self-service support so users can access a help center inside your app. Ultimately, good CX leads to this “satisfaction, then loyalty, then WOM” cycle that snowballs into more growth for your SaaS business. Efficient customer service team that’s available 24/7 and responds fast. Emotional design on Asana.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. The following is Brand24’s report on keyword mentions. Product analytics Use product analytics to gather insights on in-app user behavior.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

eG Innovations

MAY 28, 2021

Released GA in March 2021, there is an excellent deep-dive blog from Jeff Barr at AWS now available. eG Enterprise embeds purpose-built simulators for digital workspace environments including Amazon WorkSpaces but also, Citrix , VMware Horizon , Microsoft WVD and similar environments. SLA reports. Multi-location.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Userpilot

NOVEMBER 22, 2022

You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. A customer education strategy is a process of teaching your customers about your product or service throughout the customer journey. Provide an in-app help center to boost self-service support.

Education 98

Education User Testing Customer Feedback Customer Experience 98

eG Innovations

DECEMBER 27, 2021

The eG Enterprise – Microsoft Teams Dashboard. There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. What eG Enterprise offers beyond Microsoft Native Dashboards. An Introduction to the eG Enterprise dashboard for Microsoft Teams. Service Health.

Data Visualization 52

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. Userpilot enables you to create an in-app resource center and embed your product tour in it. You can embed them into various UI patterns mentioned in this article like modals or tooltips. Extensive analytics options are available.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 25, 2022

Offer self-service support with an in-app resource center. Plus, if you want to bring it to the next level, Synthesia integrates with Userpilot (a customer success tool), allowing you to embed automated video tutorials inside your UI patterns (tooltips, checklists, etc.) Introduce new features constantly with announcements.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Users can also embed videos, articles, and more into walkthroughs. Customizable Reports. Event-Triggered Actions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52