Product Talk

OCTOBER 4, 2017

I work with dozens of teams at several companies spanning many industries. I coach each team—a product manager, a design lead, and a tech lead—for three months, working with them virtually week over week. The goal is to find the quickest path to driving measurable product outcomes. It’s a lot of fun.

Product Research 176

Product Research User Testing Research Software Customer Experience 176

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

SEPTEMBER 5, 2022

Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. A customer review tells you about a customer’s experience with your product or service.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 29, 2022

A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. We’ve got you covered!

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Feedback Software Analytic Tools Data Visualization Reporting Tools 98

BrainMates

APRIL 21, 2020

How are they managing their work during these crazy times? Product Talks hosted a townhall meetup recently where four Product Leaders spoke frankly to our community on how they and their companies are handling the current crisis. Here are the top five tips: Innovate – don’t hibernate. Band together.

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Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

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User Testing Customer Feedback Data Visualization Customer Experience 195

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Mind the Product

MARCH 16, 2018

I introduced a concept called Product EQ when speaking about managing conflict at work at a recent ProductTank London. All of these skills are just as crucial to product success as roadmap building, A/B testing and OKRs, however they’re often not given the emphasis that they deserve. The potential is HUGE!

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Weak Development Team Product Research User Testing Management 120

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility and Your Product.

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UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. My first question to you is how do you introduce yourself without your name or profession? What can the listeners learn?

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Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. But they don’t answer where the sources of friction are coming from as your users explore your product. Why Is it Important to Map Your User Journey? Sure, user personas are helpful.

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Analytic Tools User Testing Customer Experience Research Software 98

Userpilot

MAY 5, 2021

If you tell your partner to get something from the fridge, that is a workflow. They are completing a series of steps or tasks from when they sign up for your product until they get their job done. Of course, these products come with their own strings attached, and you have to be aware of their advantages and shortcomings.

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Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Amplitude

MARCH 30, 2017

You’ve edged out your competitors, and have the ubiquitous product in your sector. But having a wildly successful product can be dangerous. It can take your focus away from product development, and shift time and attention towards beating competitors and securing your business with sales and marketing.

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Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Our guide introduces 23 must-reads, from timeless classics to hot-off-the-press publications that are creating waves in the market. Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers.

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Books Analytic Tools Data Visualization Product Research 98

Product Talk

AUGUST 12, 2020

Hello Product Talk readers, we’re excited to share the latest Product in Practice with you! For this story, we caught up with Sonja Martin , Product Manager at tails.com. But how do you go about defining your outcome? And your work is never really done. What does tails.com do and who are your main customers?

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Product Research Onboarding KPIs User Testing Data Visualization 203

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. The customer success landscape has changed.

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Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. TL;DR Customer engagement strategies can help build stronger relationships with your users and turn them into brand advocates down the line. What is a customer engagement framework?

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Analytic Tools Feedback Software User Testing Customer Experience 96

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. “Products that we’re designing standalone, are starting not to be standalone anymore. We U X people like to think we are designing a specific experience or flow.

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Research Software Feedback Software User Testing Product Research 75

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? When should you start building a product marketing team and what role should you hire first? Let's talk about how to build and structure product marketing teams for SaaS products. Table of Contents: What does a SaaS product marketing team do?

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. It mainly aims to check product ease-of-use and functionality.

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User Testing Product Research Research Software Feedback Software 141

Intercom, Inc.

DECEMBER 16, 2021

Well, the quest for that answer led him to write The Cold Start Problem: Using Network Effects to Scale Your Product. Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. Context is important.

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Reporting Tools Customer Experience Books Startups 138

Userpilot

APRIL 15, 2020

So, your users signed up, they’ve logged in, and gone through your initial onboarding flows. You managed to show them the value of your tool (get them to that ‘ aha moment ’). You see, most SaaS products will have a number of secondary (maybe even tertiary) features. Now they’re activated.

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Analytic Tools Research Software Customer Experience User Testing 89

Business of Software Conference

JUNE 29, 2020

Teresa Torres is a Product Coach at ProductTalk.org advocating strong critical thinking practices to ensure there is a strong connection between what teams are learning in their research with the product outcomes that they are making. So today I want to talk about managing by our outputs versus outcomes. Transcript.

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User Testing Feedback Software Research Software Product Research 59

Userpilot

SEPTEMBER 26, 2019

If there’s one thing SaaS companies need to be good at, it’s launching new features or products. But a lot of SaaS companies get the building and shipping part right, then struggle when it comes to actually driving adoption. That’s why I thought I’d write this guide on how you can drive adoption with your release notes.

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Userpilot

MAY 18, 2023

Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Chameleon, UserIQ, or Userpilot is the best fit for you here!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Roadmunk

NOVEMBER 9, 2017

Welcome to our third episode of Product to Product —a podcast for / by product people. Listen below: In this episode we have Evan Michner , Principal Product Manager at Atlassian —specifically for their chat tools, Stride and HipChat. Going from writing into product, however, not so much.

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Feedback Software Research Software Weak Development Team Product Research 80

Business of Software Conference

JUNE 11, 2019

So how do you build sustainable marketing to keep your business growing sustainably? This talk is full of stories and marketing tips from the first 6 years of TransferWise – highly recommended! We will never sell your email address. Before we kick off I thought I should introduce myself. Upcoming Events. Transcript.

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The Product Manager Coach Blog

SEPTEMBER 19, 2023

In the intricate world of product management, a compelling product vision isn’t just a “nice to have” – it’s a necessity. When Steve Jobs introduced the iPhone, he didn’t just talk about a phone. He introduced a vision – ‘an iPod, a phone, and an Internet communicator.’

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Andrew Chen

MAY 28, 2019

90 million Americans now listen to podcasts, and if your behavior is anything like mine, it’s turned into a multi-hour per week habit. I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., Dear readers, Podcasting has been a slow burn, and has turned into a movement. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation.

Marketing 238

Marketing Feedback Software Onboarding KPIs Reporting Tools 238

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. We want to quickly introduce ourselves to you. I joined FlixBus in 2018 as a Senior Product Owner and researcher.

User Testing 101

User Testing Product Research Presentation Research Software 101

Andrew Chen

MAY 28, 2019

90 million Americans now listen to podcasts, and if your behavior is anything like mine, it’s turned into a multi-hour per week habit. I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., Dear readers, Podcasting has been a slow burn, and has turned into a movement. Thanks, Andrew.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

NOVEMBER 28, 2019

This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. We will never sell your email address. Put your hand up. So, the vast vast majority of you are running or helping run your software company. Stephen Allott, Seedcamp.

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Analytic Tools Research Software Data Visualization Software Review 40