Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. Furthermore, it may assist you with making certain decisions at the board level about future investments in your SaaS business.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

OCTOBER 31, 2022

In today’s article, we’ll be covering various product engagement metrics, five effective strategies to boost user engagement, and two of the best product analytics tools in the market. Segment customers based on engagement level and identify inactive customers to create effective marketing strategies for distinct customer segments.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What’s a good customer retention rate for SaaS?

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices?

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? SaaS companies that cater to small businesses have higher freemium conversion rates than those that serve medium-sized companies. Most SaaS companies appeal to FOMO to make free trial users purchase a subscription.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JANUARY 29, 2023

FullStory uses gamification elements to keep its – otherwise lengthy – signup flow engaging. What is product experience in SaaS? Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Calendly gamification example. But look no further!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 31, 2023

Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). So, how do you build an activation funnel in your own SaaS business? Remember to keep your users engaged with gamification and targeted in-app messages. Let’s get into it!

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? Many SaaS product owners do it but there’s no straight answer to this question. Small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%. What is customer churn in SaaS? Churn is natural.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Customer Experience 98

Userpilot

MARCH 30, 2022

Your customers must stay engaged with your product so you can earn revenue from your SaaS company. Gamification and welcome screens make the onboarding process fun and engaging, thus driving value. What is product adoption in SaaS? What is user engagement in SaaS? Use gamification to increase user engagement score.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 98

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. 17 practical strategies for improving your user experience. What is customer experience improvement in SaaS? What is customer experience improvement in SaaS? Let’s roll.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 98

Customer Experience User Testing Data Visualization Construction 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing SaaS products is different from traditional product marketing as it uses the product itself as the main driver of acquisition through trial and freemium models. You might be wondering, how to compete. Let's get started.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. One of the best in-app engagement solutions for SaaS is setting up customized onboarding experiences to personalize onboarding and increase engagement. Duolingo gamification.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Onboarding gamification rewards customers for completing certain actions. What is user retention in SaaS? Use onboarding gamification to boost product engagement. Week 1 retention. 1-month retention.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

AUGUST 21, 2021

When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. Apply gamification principles to enhance user engagement. The following strategies will help: Measure customer satisfaction across the user journey Keep tabs on customer satisfaction by triggering CSAT microsurveys at important touchpoints.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. Types of product trials in SaaS businesses.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. Finally, gamification is a powerful area to explore. Psychology principles and gamification. Microcopy helps set the overall tone and vibe of your SaaS. Engage your users with a multimedia strategy.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 16, 2022

This article will not only show you examples but also reveal strategies for being fully customer oriented. Celebrate customer success with gamification. Track metrics like CSAT, CLV, CRR, NPS , and churn rate to understand how well your strategies are working. Examples of customer-focused strategies for your SaaS.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. You’ll also learn how to calculate user engagement for your SaaS. How to improve user engagement in SaaS: Use live demos to showcase your product. Offer self-service options.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 14, 2021

But what if you could make that journey more engaging by using UX gamification? Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. What is gamification?

Feedback Software 52

Feedback Software Customer Experience User Testing UX 52

Userpilot

JUNE 11, 2021

Onboarding checklists are a game changer when it comes to getting SaaS users to the activation point. How are onboarding checklists used in SaaS? SaaS Onboarding Checklist Best practices. As a quick example, Ghost.org is a blogging platform that simplifies the publishing process for bloggers. Conclusion. Choose a theme.

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

OCTOBER 11, 2022

It’s commonly used in game mechanics, social media, and SaaS products in general. Engagement/growth loops help SaaS companies to: Create more stimulating product interactions. These loops are commonly used in game mechanics, social media, and SaaS products in general. Increase product stickiness.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Here are four steps for building a user adoption strategy: Do customer research and create user personas. But how does user adoption impact your business?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JANUARY 19, 2021

Every SaaS company has its own approach to tackling customer engagement – but few ever get it right. So in this post, we will debunk some myths around it, show you how to measure it, and most importantly – how to improve it with an omnichannel customer engagement strategy. But how do you measure it? Table of Contents.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JANUARY 31, 2023

In this article, we’ll decompose a comprehensive customer onboarding template ( produced by Userpilot-get your template copy here ) you can use to craft a smooth onboarding flow for your own SaaS. a personal message on a welcome page ) and using engaging UX patterns like checklists, guides, and gamification.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

AUGUST 18, 2022

In this article, we go over how to drive customer advocacy and also include strategies to improve customer retention and loyalty. Use gamification , like badges or certificates, to celebrate customer milestones and make the experience fun. Customer advocacy strategies for SaaS. Exploration. Motivation.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Use gamification to drive user engagement during the free trial. Do you prefer free plans or just free trials?

Feedback Software 98

Feedback Software Analytic Tools B2B Data Visualization 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Here are four steps for building a user adoption strategy: Do customer research and create user personas. But how does user adoption impact your business?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Leveraging gamification to engage customers with your product, like Asana. Now, what should your strategy look like during these stages? But what are some product adoption examples you can learn from?

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98