Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 91

Onboarding KPIs Customer Experience Data Visualization Certifications 91

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Userpilot onboarding checklist.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. Good product experience is a key part of the product-led growth approach.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

APRIL 14, 2022

Have you ever wondered what is a good retention rate for your business? The retention rate is an important indicator of good business health and customer satisfaction. What is a good customer retention rate? Customized welcome screens to personalize onboarding. Secondary onboarding to retain users.

Feedback Software 96

Feedback Software Analytic Tools User Testing Onboarding KPIs 96

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 81

Product Research Feedback Software Analytic Tools Data Visualization 81

Userpilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

Customer Satisfaction 94

Customer Satisfaction User Testing Data Visualization Customer Experience 94

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

SEPTEMBER 12, 2022

In a nutshell, there are two types of NPS surveys: transactional and relational. How ‘good’ a tNPS score is, depends on your industry and geographical region. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free. Here’s how this survey helps your SaaS business.

Feedback Software 91

Feedback Software Product Research Onboarding KPIs User Testing 91

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 87

User Testing Research Software Customer Feedback Feedback Software 87

Userpilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. This is essential to ensure you get a good ROI. What is content localization?

Research Software 82

Research Software Analytic Tools User Testing Onboarding KPIs 82

Userpilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs. Slack collects user feedback with in-app surveys to inform PX improvements.

Customer Experience 86

Customer Experience User Testing Analytic Tools Feedback Software 86

Userpilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) Welcome surveys create a good first impression by showing users that you care about their needs.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 89

Userpilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Onboarding checklists – lists made up of simple tasks the users need to complete to activate.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Contextually triggered in-app surveys are great for collecting feedback about new features. Is a functionality really missing or is your onboarding poor and users simply don’t know about the features?

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Product Research 77

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding KPIs 75

Onboarding KPIs Customer Experience User Testing User Friction 75

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 91

Product Research User Testing Customer Feedback Feedback Software 91

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Then create a proactive onboarding flow using checklists to interact with customers and guide them through your product. Engaging customers in this way leads to a good experience with the product.

Customer Experience 93

Customer Experience User Testing Customer Feedback Feedback Software 93

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release? In SaaS, your customer’s opinions and experiences determine your success.

Product Research 89

Product Research Feedback Software Customer Experience Data Visualization 89

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs User Testing 78

Userpilot

JULY 20, 2023

Poor onboarding. Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Identify at-risk customers using NPS surveys. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Customer Experience 84

Customer Experience Feedback Software Analytic Tools Data Visualization 84

Userpilot

NOVEMBER 16, 2022

Use an automated survey in your welcome screen to collect data about users’ jobs to be done. Afterward, personalize their onboarding experience relevantly. To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. B2B marketing automation is good for your wallet.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 80

Product Research Data Visualization Analytic Tools Feedback Software 80

Userpilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

User Testing 83

User Testing Customer Feedback Feedback Software Product Research 83

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 91

User Testing Product Research Customer Feedback Feedback Software 91

Userpilot

DECEMBER 3, 2022

The good news? User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Collect customer feedback with in-app surveys. Use onboarding checklists to show users what essential actions they need to take.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

FEBRUARY 6, 2023

Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding. Going forward, create and trigger a customized onboarding flow for them.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 93

Feedback Software Product Research User Testing Customer Feedback 93

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Customer Experience 75

Customer Experience Product Research Customer Feedback Data Visualization 75

Userpilot

JULY 18, 2023

Poor onboarding. Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. Leverage secondary onboarding to retain existing customers. Use churn surveys to understand what went wrong. The most common reasons behind high churn rates are: Bad product-customer fit.

User Testing 84

User Testing Feedback Software Data Visualization Customer Feedback 84

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Automatically triggered in-app surveys can be used to collect user feedback and track trends. Marketing automation: onboarding checklists. Book the demo to see how!

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

DECEMBER 21, 2022

Userguiding is a user onboarding software that helps you build product walkthroughs and onboarding checklists. Key features of a good marketing analytics tool. Good marketing analytics tools will have data visualization features to help you make sense of the data with minimal effort. Userguiding.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Use welcome surveys to identify users’ JTBD.

Customer Experience 75

Customer Experience User Testing Feedback Software Customer Feedback 75