Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Use segmentation for automating in-app messages with solutions for specific issues.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. How users get to know your product is critically important (whether they are new employees or just using your product). Userpilot offers a range of options to easily create flexible tooltips.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JUNE 9, 2023

Tracking product milestones, such as user activation and adoption, lets you see how customers advance in the user journey. You can send onboarding messages at each stage of the customer journey using welcome surveys , interactive walkthroughs , tooltips , checklists , modals, webinars, and customer surveys.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. What are onboarding tooltips?

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 20, 2022

Looking at tooltip examples from other SaaS businesses is a great way to save yourself the time and hassle associated with trying to do it all from scratch. Here at Userpilot, we see a lot of tooltips every day, thanks to the hundreds of SaaS companies that we work with. What is a tooltip?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy. The seven-step process to create an effective customer education strategy.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JANUARY 29, 2023

It also examines some good customer experience examples and how you can design one. Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JUNE 30, 2023

Utilize tooltips strategically to increase feature engagement. You can book a Userpilot demo to see how you can take strategic customer engagement approaches to improve your customer engagement. Wondering which strategic customer engagement tactic to use to engage more customers with your product?

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Userpilot

JULY 31, 2023

The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Anticipate customer needs and offer proactive help with tooltips.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? How did their product marketing strategy put their audience first? How did they successfully communicate value? Userpilot organizes webinars to teach users how to use new features. Book a demo today to learn more about how Userpilot improves your product marketing strategy.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next.

Analytic Tools 98

Analytic Tools Feedback Software Marketing Product Marketing 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JUNE 12, 2023

If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app. Create unique experiences for each user type based on needs.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

AUGUST 2, 2023

But how do they know it’s actually worth it when they don’t engage long enough to find out? Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Use tooltips with relevant messages to encourage feature engagement and adoption. Book a demo to learn more!

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Primary navigation gives users immediate access to the main sections of a website or application.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction. Assess the Customer Effort Score (CES) to evaluate how much effort your customers put in and identify where you can improve.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Then, create contextual tooltips to draw attention to the feature. What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

MARCH 23, 2023

In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 96

User Testing Customer Experience Data Visualization Demo 96

Userpilot

JULY 21, 2022

You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. To effectively use CXA and create better customer interactions in your SaaS, follow these strategies: Use welcome screens to greet new users and collect customer data. Keep reading! Let’s get started!

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. How do you ensure that the tooltip appears when users hover over it? 3 companies that have mastered tooltips are Facebook, Slack, and Ahrefs.

Customer Experience 98

Customer Experience Messaging Education Reference 98

Userpilot

JULY 30, 2023

In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. What is customer segmentation in marketing automation?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JANUARY 25, 2022

But how do you go about teaching customers to understand new features without spending a fortune on code? But how do you go about teaching customers to understand new features without spending a fortune on code? SaaS companies often use onboarding processes to teach customers how to use new features. Let me explain.

Research Software 98

Research Software Customer Experience User Testing Product Research 98

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. The types of strategic initiatives are build-and-create, defensive, offensive, fix-and-prune, and time-based initiatives. You can develop and execute strategic initiatives with the OKR framework.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. In order to learn how Pendo itself works, you have a couple of options. Pendo's product tours are largely tooltip-based , but can also include banners or lightboxes.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Customer churn data tells you how many customers have stopped using your product or service over a period of time. – Use tooltips in the onboarding flow to drive feature adoption.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. The value gap can be one of the main reasons why new users stopped using your product after testing it. Let’s dive deep.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 15, 2023

We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. You’ve landed at the right place.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024. User behavior is primarily focused on SaaS platforms and how users leverage them.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JANUARY 9, 2023

How can a personalized experience help drive retention? Book a demo to learn more about how Userpilot improves your customer retention rate. How to personalize experiences to drive retention. This article considers all you need to know about retention marketing. What personalized customer retention strategies are open to you?

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. You can use an AI writing assistant to create a clear and concise microcopy to guide users. How do usability and user experience differ? Let’s get right to it!

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. You’ll also learn how to calculate user engagement for your SaaS. How to measure user engagement? How to improve user engagement in SaaS: Use live demos to showcase your product. Drive feature discovery with contextual tooltips.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. There are different types of in-app messaging that you can use: Modals, Tooltips, Slideouts, Checklists, Notification banners, Hotspots, and Microsurveys.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. Finally, create and launch your flows. To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. How do you use Pendo for onboarding? What is it? Read on to find out!

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 7, 2023

Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. To see how you can enhance your product experience with these features, book the demo! What’s product experience (PX)?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98