Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 71

Messaging Feedback Software Product Research Customer Feedback 71

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Book the demo to see how! What is marketing automation?

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 89

Research Software Onboarding KPIs Data Visualization Customer Experience 89

Userpilot

AUGUST 2, 2023

A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists.

Feedback Software 80

Feedback Software User Testing Customer Experience User Friction 80

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

APRIL 6, 2022

UX onboarding involves understanding the psychology of different user segments and designing onboarding flows to move users through the different journey stages. Great onboarding experiences start with understanding users and the jobs they require to complete, followed by creating personalized experiences for each user segment.

Customer Experience 99

Customer Experience Feedback Software User Testing Customer Feedback 99

Userpilot

OCTOBER 1, 2022

User funnel optimization is the key to improving your conversion rate. Implementing a user funnel in your SaaS helps you identify areas of friction that need improvement, as well as make data-driven decisions to optimize your conversion rate. That way, you can diagnose and fix those issues in your conversion path.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience User Testing 87

Userpilot

DECEMBER 3, 2022

Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. How to identify opportunities to improve your UX design. 12+ UX improvements you can make to boost retention. The good news?

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

OCTOBER 10, 2022

Loom uses onboarding checklists to encourage users to get fully activated. Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Then create personalized flows that improve their product experience.

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? To improve customer engagement through analytics, you can use the following strategies: Greeting customers with welcome screens to capture customer data and personalize the onboarding. Loom’s Onboarding Checklist.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 78

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. 15% is a good free trial conversion rate for SaaS products. What is a free trial conversion rate?

Feedback Software 83

Feedback Software Onboarding KPIs Strategy Customer Experience 83

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. This helps product teams identify ways to improve the user experience.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

JANUARY 29, 2023

It improves loyalty, reduces churn, and improves customer retention. Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. What is product experience in SaaS?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. They are usually used at the beginning of the user onboarding process.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

MAY 2, 2022

In the era of product-led growth , actionable metrics help businesses understand whether their products satisfy customer needs and make improvements whenever needed. Instead, you should use the trial to paid conversion rate , customer acquisition cost, and customer engagement score. Trial to paid conversion rate. Lack substance.

Onboarding KPIs 94

Onboarding KPIs Research Software Analytic Tools Feedback Software 94

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. It also improves retention (i.e. Ready to get started? Let’s get into it!

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Userpilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process. Conversion rate The conversion rate refers to the percentage of users who take a desired action on your product.

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 79

Userpilot

JULY 26, 2022

Let’s look at their exact differences and how each of them can improve the onboarding experiences. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Micro conversions lead users to macro conversions and include actions directly related to purchases.

Customer Feedback 88

Customer Feedback Customer Experience User Testing Feedback Software 88

Userpilot

SEPTEMBER 11, 2023

Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. Similarly, you may also need promotional content for your blog and email newsletter.

Product launches 99

Product launches Product Research Data Visualization Research Software 99

Userpilot

OCTOBER 6, 2023

Track user behaviors to identify how prospects interact with your marketing content, and use metrics such as product usage , conversion rate , and active users to measure your success. Use funnel analysis to spot the drop-off points and areas of friction hindering your conversion rates. Userpilot ’s blog.

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Then create a proactive onboarding flow using checklists to interact with customers and guide them through your product. You can use a welcome screen to do this during onboarding.

Customer Experience 93

Customer Experience User Testing Customer Feedback Feedback Software 93

Userpilot

APRIL 30, 2022

In this blog post, you’ll learn an honest opinion about both growth strategies. With this, you can create a personalized onboarding flow relevant to each user’s journey. Onboarding checklists can also serve as a guide to help users reach the activation stage immediately. Let’s get started!

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events. Why the term funnel?

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

JUNE 11, 2021

Onboarding checklists are a game changer when it comes to getting SaaS users to the activation point. And creating your own reusable onboarding checklist template allows your product team to be more agile by leveraging the power of checklists throughout the user journey – without calling your devs for help.

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. Note, the list doesn’t include checklists or the resource center functionality. This can help you identify the happy path to conversion or activation, or build funnel charts.

Data Visualization 90

Data Visualization Software Review Analytic Tools Feedback Software 90

Userpilot

MAY 31, 2022

When you think of micro-conversion, what comes to your mind? As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. These small steps are micro-conversions, and you need to pay attention to them. Micro-conversions can provide an insight into how people engage with your app.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Feedback 87

Userpilot

MARCH 9, 2022

In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo. In-app messages help you nudge users towards key activation points within contextual onboarding flows. 15 best in-app messaging examples to improve customer engagement. What is in-app messaging?

Feedback Software 87

Feedback Software Messaging Customer Feedback Customer Experience 87

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89

Userpilot

NOVEMBER 16, 2022

Afterward, personalize their onboarding experience relevantly. To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. Automatically create onboarding videos with AI video production tools , like Synthesia. Creating an onboarding flow in Userpilot.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

JULY 20, 2023

Poor onboarding. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value. Bad customer service.

Customer Experience 84

Customer Experience Feedback Software Analytic Tools Data Visualization 84

Userpilot

APRIL 29, 2022

Conducting a value gap analysis will help you get a better understanding of your product’s performance, and take action to improve it. You can tailor in-app onboarding to make it more personal. If you haven’t implemented a proper in-app onboarding experience , they may get confused about how to best use your platform.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Customer Feedback 94

Userpilot

APRIL 27, 2022

The trial to paid conversion rate is the percentage of trial users who convert to paying customers. There are three main phases that act as a short product launch checklist: Pre-launch phase: The phase where you prepare for launching the product on the scheduled date. In SaaS, a good visitor-to-lead conversion rate is around 7 %.

Onboarding KPIs 91

Onboarding KPIs Product launches Analytic Tools Feedback Software 91

Userpilot

JULY 21, 2022

CXA can help you streamline the customer experience, drive customer satisfaction and improve retention. Use pre-defined checklists to prompt users to complete key actions. Use pre-defined checklists to prompt users to complete key actions. Use artificial intelligence and automatically create onboarding videos to guide users.

Feedback Software 86

Feedback Software Reporting Tools Customer Experience Data Visualization 86

Userpilot

FEBRUARY 21, 2022

What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? The post-launch phase is all about user onboarding. Use UI onboarding patterns and elements like welcome screens , checklists , interactive product walkthrough s, and microsurveys (for user segmentation and to gather feedback ).

Research Software 93

Research Software Feedback Software Onboarding KPIs Product launches 93