Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Secondary navigation is essential to enhance feature accessibility, streamline the user journey , optimize space, and increase feature adoption. NYT’s page navigation.

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Feedback Software Research Software Data Visualization Product Research 105

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95

Product Talk

APRIL 8, 2020

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work.

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Product Research User Testing Research Software Data Visualization 264

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 91

Onboarding KPIs Feedback Software Analytic Tools Research Software 91

Userpilot

NOVEMBER 14, 2022

What’s product planning? How do you apply your product management skills and knowledge to build a robust product plan? Product planning is the iterative process that prepares every stage of the product development life cycle, from the initial idea through launch and further development. Why is it important?

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Product Research User Testing Onboarding KPIs Research Software 98

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. moment in a short time.

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Feedback Software Analytic Tools Research Software Product Research 97

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Collect and act on customer feedback to improve satisfaction.

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Feedback Software Analytic Tools Product Research User Friction 95

Userpilot

JANUARY 12, 2023

An engaged user is someone who actively uses your product to solve their problems. Improve overall profitability. Use feature tags, Heatmaps, and NPS. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. Drive feature discovery with contextual tooltips.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Product Management University

DECEMBER 13, 2021

That fact that we’re even discussing data driven product decisions is a monumental leap for the product management profession. What features do customers use most & why? Which features do customers struggle to use and why? How quickly are new features being adopted? And these are just a few! Here’s why.

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Data Visualization Product Research Customer Feedback Customer Experience 162

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Product Research 97

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

JUNE 20, 2023

TL;DR You can try the following books to enhance user onboarding strategies: Product Rantz by Userpilot reveals what to do and what not to do for successful onboarding with valuable insights and humor. Continuous Discovery Habits by Teresa Torres provides holistic onboarding practices beyond isolated discovery efforts.

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Onboarding KPIs Feedback Software Research Software Books 97

Userpilot

SEPTEMBER 12, 2022

What are some examples of product manager goals? Which of them should a product manager focus on in particular when building and launching a product ? The focus of product management is overseeing product development at all stages of its lifecycle. Product improvement should be one of the top product manager goals.

Product Research 94

Product Research User Testing Onboarding KPIs Feedback Software 94

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

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Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

DECEMBER 15, 2022

What is a feature audit? How does it help product managers and how to carry it out? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Are you ready to dig in?

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Product Research User Testing Customer Feedback Research Software 97

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. In this article, we cover: Why user segmentation is essential for product managers. How to use segmentation to improve customer experience.

Analytic Tools 97

Analytic Tools User Testing Customer Feedback Feedback Software 97

Userpilot

JUNE 9, 2023

So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement. This will let you tailor your onboarding messages.

Messaging 83

Messaging Feedback Software Product Research Customer Feedback 83

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Small but regular improvements are a more reliable way to achieve product-market fit. What is incremental innovation?

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty.

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Analytic Tools Data Visualization Research Software Onboarding KPIs 97

Userpilot

FEBRUARY 15, 2023

As an experienced product manager, you might be questioning whether there’s any such thing – usually, you want to run away from friction as fast as you can! TL;DR User friction is anything that impedes your users from completing their objectives within your product. Excites users about your product.

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Product Research Customer Experience User Friction Data Visualization 98

Userpilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience.

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Feedback Software Analytic Tools Data Visualization Events 95

Product Talk

NOVEMBER 16, 2022

Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Meet product coach and consultant @ellenjuhlin. Tweet This.

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Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

FEBRUARY 9, 2023

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? The process of product optimization starts with goal setting , like improving usability. Want to see how?

Product Research 95

Product Research User Testing Feedback Software Analytic Tools 95

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success. Activation.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

MAY 31, 2022

Is your SaaS struggling to overcome the feature blindness problem? SaaS customers typically just focus on the most important features to them, neglecting all others. This article shows you how to overcome feature blindness and, as a result, increase the LTV of your customers. What is feature blindness?

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Feedback Software User Testing Product Research Customer Experience 96

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. When developing your product , address app performance issues to improve user retention.

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User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! In structure by metrics, different teams work to improve different KPIs.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Product Research 94

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Benefits of the SaaS user onboarding process: Improved retention. Minimized time to value.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

APRIL 11, 2023

Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value. Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? Userpilot organizes webinars to teach users how to use new features.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

DECEMBER 15, 2022

In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Whether through mouse clicks, scrolling, or eye-tracking, these tools provide a quick view of all the information needed to make accurate business decisions and drive your product growth.

Data Visualization 96

Data Visualization Customer Feedback Analytic Tools User Testing 96

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Customer Experience Product Research 93

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 99

Feedback Software Customer Experience User Testing Customer Feedback 99

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Use tooltips to increase product adoption by contextually showing users new features.

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