Userpilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Most of them are limited to goal tracking and in-app experience performance tracking. Maybe something completely else? Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. What is a good customer churn rate?

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Customer Experience 93

Userpilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Why should you collect event data?

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Events 92

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Systems Review 94

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Why implement marketing automation in your SaaS?

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

OCTOBER 6, 2022

Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. Userpilot FAB model example: features include product usage analytics , in-app flows and the resource center widget. In a SaaS product, it would be the functionality that it offers. Are you ready to jump it?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Feedback 88

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). If you run a SaaS, feel free to book a Userpilot demo to see how you can offer outstanding customer service. One of which is about creating the best SaaS onboarding experience.

Customer Experience 87

Customer Experience Customer Feedback Feedback Software User Testing 87

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Identify friction areas.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 91

Feedback Software Analytic Tools Product Research User Friction 91

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it. Deliver contextual product education and guidance.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Data Visualization 93

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. A signup flow is all about avoiding friction: you could use progress bars, an SSO option, or focus on using microcopy and in-app UI feedback. Contextual tooltips and in-app guidance. Ready to dive in?

Feedback Software 97

Feedback Software Research Software User Testing Customer Experience 97

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Introduce new features to existing customers with in-app banners.

Customer Experience 86

Customer Experience Customer Feedback Feedback Software Analytic Tools 86

Userpilot

JULY 6, 2022

As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. In SaaS, revenue churn is the amount of lost revenue over a given period. A few of the most common reasons for revenue churn are insufficient in-app guidance , high prices, and bad customer support.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Customer Feedback Software Review 97

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. 6 ways to collect and analyze customer data.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 116

Feedback Software User Testing Product Research Customer Experience 116

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Successful customer education program examples in SaaS. New users need guidance to understand how your product functions and how to make the most of each feature. Asana self-serve guides.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

SEPTEMBER 23, 2022

Why is it important to reduce complexity in SaaS? Fill blank states with helpful in-app guidance to maximize screen real estate and help customers achieve value faster. Ditch the expensive, time-consuming development projects to implement in-app guidance. It’s not just limited to the in-app experience either.

Customer Experience 86

Customer Experience User Testing User Experience Data Visualization 86

Userpilot

AUGUST 23, 2022

But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS. How to drive customer success for your SaaS? Collect customer data and personalize their experience , remove friction with in-app guidance, gather feedback and act on it. What is customer success?

Customer Experience 89

Customer Experience Feedback Software Customer Feedback User Testing 89

Userpilot

JULY 30, 2023

To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Both acquisition and retention costs are key SaaS metrics and equally important aspects of your customer acquisition and retention efforts. Track and analyze user behavior. Customer acquisition cost formula.

Customer Experience 92

Customer Experience Customer Feedback User Testing Data Visualization 92

Userpilot

DECEMBER 19, 2022

Provide continued onboarding using tooltips, slideouts, and modals to offer in-app guidance. Collect customer feedback using targeted in-app microsurveys. Userpilot helps you deliver curated in-app experiences by implementing extensive segmentation, robust onboarding processes, and in-app surveys.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Then, you’ve come to the right place! A resource center is a central hub of resources that helps your customers solve problems and learn more about your product.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Benefits of the SaaS user onboarding process: Improved retention. The three phases of SaaS onboarding are primary, secondary , and tertiary onboarding. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 24, 2022

But which will be the most effective for your SaaS? A chatbot is a software app built to automate conversations, that uses AI and predefined answers meant to replace a live human support agent. Knowledge bases can be of two types: website documentation help center or in-app resource center. Let’s get started.

Feedback Software 96

Feedback Software Reporting Tools Customer Experience Data Visualization 96

Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. What is product education in SaaS?

Feedback Software 97

Feedback Software Analytic Tools Research Software Education 97

Userpilot

APRIL 12, 2023

For example, in-app guidance or self-help. Onboarding checklists and in-app messages will help you onboard your users and help them develop the right level of competence. You can then implement it with in-app messages , checklists, interactive walkthroughs , and a resource center. How do you create one?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

MAY 20, 2022

“What is the purpose of creating multiple SaaS user segments?” SaaS user segments (or customer segments) stand for the groups of customers that share common characteristics — for example, free trial users, power users, or inactive users. What are user segments in SaaS? you may ask. Customers act differently.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 31, 2022

Because SaaS customers are savvy. This article takes a deep dive into proactive support, showing you how it’s different from the traditional approach and how you can implement it at your SaaS company. This will reduce confusion when the customer begins using your app. Why should SaaS switch to proactive customer support.

Feedback Software 96

Feedback Software Reporting Tools User Testing Customer Feedback 96

Userpilot

NOVEMBER 19, 2022

So, let's learn tips and tricks on how to drive effective in-app engagement right away. Customer segmentation refers to dividing your customers into groups based on shared characteristics — demographics (location, age, gender) or their in-app behavior (purchase history, website activity, app usage). " moment faster.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Website visitors may find your website through an ad or blog post. Types of Customers in SaaS.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

Userpilot

JULY 20, 2023

Drive customer success with contextual in-app guidance. Reducing customer churn rate with Userpilot: Monitor in-app user behavior to predict churn. Gather insights from churned customers with in-app surveys. Wondering how to reduce customer churn rate for your business? You’ve opened the right link!

Customer Experience 92

Customer Experience Feedback Software Analytic Tools Data Visualization 92

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. These include using welcome screens, interactive walkthroughs, in-app guidance, etc. Let’s dive deep.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98