Userpilot

MAY 31, 2022

Because SaaS customers are savvy. This article takes a deep dive into proactive support, showing you how it’s different from the traditional approach and how you can implement it at your SaaS company. Use intuitive tooltips and interactive walkthroughs to show each feature’s function.

Feedback Software 87

Feedback Software Reporting Tools User Testing Customer Feedback 87

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 82

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 82

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Most SaaS UIs are busy and overwhelming. They’re even better if you can trigger them contextually! Let’s dive in.

User Testing 80

User Testing Customer Experience Customer Feedback Data Visualization 80

Userpilot

NOVEMBER 16, 2022

Interactive walkthroughs and tooltips. Use interactive walkthroughs to close the value gap. Interactive walkthroughs and tooltips: Similar to checklists, interactive walkthroughs guide users from feature to feature. The customer onboarding process includes: Welcome emails and screen.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Feedback 88

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. These include using welcome screens, interactive walkthroughs, in-app guidance, etc. Let’s dive deep.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Customer Feedback 91

Userpilot

FEBRUARY 15, 2023

They can take many forms – but optimizing for interaction and engagement is typically the best practice. Different SaaS organizations have different methods of building product tours and driving toward customer success. Kommunicate uses interactive walkthroughs to give step-by-step instructions to its users.

Feedback Software 86

Feedback Software Analytic Tools Onboarding KPIs User Testing 86

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Best SaaS tools for user onboarding: Userpilot, WalkMe, Pendo, Appcues. Types of end-user training for a SaaS product?

Analytic Tools 101

Analytic Tools Feedback Software User Testing Customer Experience 101

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Use interactive walkthroughs to guide users and boost onboarding engagement.

Customer Experience 74

Customer Experience Customer Feedback Feedback Software Analytic Tools 74

Userpilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Using checklists and interactive walkthroughs to drive product adoption. What is a good retention rate for SaaS companies? The entire SaaS business model is built around retaining customers for the long term.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience Data Visualization 93

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use interactive walkthroughs to improve feature adoption and drive value. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS? Interactive walkthrough example from Rocketbots.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. A good customer churn rate is 3% or less for SaaS companies. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity.

Data Visualization 81

Data Visualization Feedback Software Analytic Tools Customer Experience 81

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Data Visualization Certifications 88

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

Feedback Software 77

Feedback Software Research Software User Testing Onboarding KPIs 77

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. The product engagement score (PES) provides insight into how users are engaging or interacting with your product. Let’s dive in!

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Combining all of them to create an interactive walkthrough can make the onboarding process go a lot smoother for new users. Let’s get right into it!

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Why should you have product marketers in your SaaS? Kontentino’s interactive walkthrough.

Feedback Software 87

Feedback Software Research Software Product Research User Testing 87

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 92

Userpilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. SaaS businesses collect this relevant information upon user signup.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Events 80

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. Replace one-size-fits-all product tours with contextual interactive walkthroughs. Let's begin!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

DECEMBER 21, 2022

Product analytics is the process of tracking and analyzing how users interact with the product or services. Userpilot helps you build interactive walkthroughs, do advanced customer segmentation, track in-app user behavior, access powerful analytics, and collect invaluable insights with a wide range of microsurveys.

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

JANUARY 29, 2023

To help users get started with its product, Rocketbots deployed interactive onboarding walkthroughs. What is product experience in SaaS? Why is product experience important for SaaS companies? Like most SaaS companies, Sked offers a temporary free trial for new users. You try to load it up, but it takes too long.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Same with SaaS user onboarding tools. A bootstrapped SaaS startup with 3 employees and $10,000 in MRR does not have the same needs as a big enterprise. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Interactive walkthroughs – step-by-step guides on how to complete various tasks, usually made up of tooltips. Product tours – like interactive walkthroughs, but less interactive and more linear.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction.

Customer Satisfaction 92

Customer Satisfaction User Testing Data Visualization Customer Experience 92

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. Why is product adoption important for SaaS? Reason #1 – Churn.

Analytic Tools 93

Analytic Tools Reporting Tools Data Visualization Software Review 93

Userpilot

JANUARY 14, 2023

Successful customer education program examples in SaaS. Interactive walkthroughs help you achieve this goal. Interactive walkthroughs, like the one below, take advantage of contextual tooltips to showcase product features and offer guidance to users. Interactive walkthrough example.

Customer Experience 94

Customer Experience Feedback Software Education Customer Feedback 94

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Linear tours only, no real interactivity.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Why do you need an onboarding tutorial for your SaaS? Encourage your users with interactive checklists.

Research Software 86

Research Software Onboarding KPIs Data Visualization Customer Experience 86

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? The SaaS quick ratio measures the growth efficiency of a company. The quick ratio is a relatively better measure of a SaaS company’s growth prospects than other metrics like monthly recurring revenue (MRR) and expansion MRR. SaaS quick ratio.

Analytic Tools 93

Analytic Tools Onboarding KPIs Customer Experience Software Review 93

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. What is customer value in SaaS? Use interactive walkthroughs to provide value upfront.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

Userpilot

JANUARY 24, 2022

So it’s in the interests of all SaaS companies to create Wow Moments for their users. It’s connected to important SaaS metrics like activation , retention , and feature usage. It’s connected to important SaaS metrics like activation , retention , and feature usage. Why is creating Wow Moments valuable?

Analytic Tools 94

Analytic Tools Research Software Data Visualization Customer Experience 94

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Improve feature engagement with interactive walkthroughs. Book a demo to learn more!

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. They also lack certain UI patterns and actions that would make them fully interactive.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93