Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What is the importance of quantitative metrics in SaaS?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Keep reading this piece!

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product experience (PX) is the customer’s overall experience and interaction with the product.

Data Visualization 97

Data Visualization Customer Feedback Customer Experience Analytic Tools 97

Userpilot

NOVEMBER 3, 2022

Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. It lets you track and analyze how users interact with your product so that you can offer superior customer experiences and achieve product growth. This is where user behavior analytics comes in.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Userpilot

JULY 5, 2022

The customer service gap is the difference between what your customers expect from your product and the actual service they get. Customer expectations are beliefs and thoughts about a product or a service before accessing and testing it out. Use microsurveys to collect user feedback and uncover improvement areas of the product.

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Marketing funnels in SaaS.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

DECEMBER 6, 2022

Send microsurveys across multiple touchpoints to collect feedback. This helps you strengthen customer relationships, making them more likely to stick to your product. Identify how customers interact with the product throughout the customer journey. Trigger personalized experience flows based on user behavior. Retention rate.

Customer Experience 97

Customer Experience User Testing Customer Feedback Data Visualization 97

Userpilot

NOVEMBER 19, 2022

Curious how effective engagement through segmentation and personalization can contribute to your product growth ? Personalization in SaaS is about delivering relevant experiences to relevant customer segments. – Tailor product experiences to your target audience with interactive walkthroughs and in-app flows. Here’s why.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. TL;DR Metrics measure and evaluate the performance of your product or company. Analytics collects and analyzes data to understand customer engagement with your products.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 96

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization. For SaaS businesses, the churn rate shouldn’t exceed 5%-7%. What is customer attrition?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. The ultimate goal of customers is to gain value from your product.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? Whether you have a brand new product launch in the pipeline or planning to r elease a new version or feature , our article will guide you through the process step by step and help you develop an effective launch plan. How do you launch a SaaS product?

Research Software 97

Research Software Feedback Software Onboarding KPIs Product launches 97

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. You can collect data for predictive analytics using feature tagging and combining product usage data with heatmaps for more insights.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Customer Experience 97

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. What is UserGuiding?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 13, 2022

Trying to figure out how to calculate the customer lifetime value in SaaS? Userpilot can help you improve your LTV by allowing you to create in-app messages for secondary onboarding, segment users to drive account expansion , provide in-app self-service support , and send microsurveys to get customer feedback.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

MARCH 29, 2023

TL;DR SaaS Customer lifetime value (LTV) measures the total revenue a customer will bring to a company over time as a user. LTV is important for SaaS businesses as it helps increase customer retention and generate more revenue. Generally, SaaS businesses consider an LTV: CAC ratio of 3:1 healthy. Book a demo to learn more!

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Experience 88

Userpilot

APRIL 9, 2020

They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Today, you can’t build your products ‘off plan’ – you need to tailor and constantly adapt them to the needs of your users. Why are microsurveys so effective?

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? LTV is an important metric for SaaS because of how much retention correlates with SaaS profitability, and because LTV is such a useful predictive tool for future financial decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 29, 2022

Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. It’s based solely on customer touchpoints , meaning the ad (usually in the form of popups and modals) is triggered by specific user action within the site/product. The benefits of behavioral marketing for SaaS companies.

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Reporting Tools 90

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. SaaSholic Blog.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

Feedback Software 96

Feedback Software Research Software User Testing Customer Feedback 96

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. Customer insights help you get a deeper understanding of your customer’s needs and meet them with product tweaks.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? You may have the best product page and deploy search engine optimization (SEO), compelling ads, nice and easy-to-understand products, etc., What is product conversion in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

NOVEMBER 9, 2022

A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.” ” NPS helps SaaS companies analyze and measure customer loyalty.

Customer Satisfaction 97

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 97

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Product Research 97

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Power users are one of the most valuable assets for your SaaS. What is an NPS program?

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. It’s no secret that a product-led user experience can improve your trial to paid conversion rate and help you differentiate your solution from that of competitors.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Userpilot

JUNE 16, 2021

Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. What is a microsurvey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

OCTOBER 31, 2022

This article will help you analyse qualitative data and fuel your product growth. Qualitative data is often seen as more “rich” and “human” than quantitative data, which is why product teams use it to refine customer acquisition and retention strategies and uncover product growth opportunities.

Data Visualization 98

Data Visualization User Testing Feedback Software Research Software 98

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? What is product marketing? How did they successfully communicate value?

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. User onboarding is the process of teaching customers how to use your product. Use microsurveys to tackle customer challenges and grow conversion rates.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JANUARY 3, 2023

Are you trying to improve MQL to SQL conversion rate to drive product growth ? A sales-qualified lead (SQL) is a prospective customer with a clear and strong intent to buy your product. But the main difference between MQL and SQL is the customer’s intent to buy the product. Let’s dive in! The dark iceberg.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Each of these three options has its own dedicated product tour.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98