Remove negative-user-feedback
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Negative User Feedback? Handle it like Bill Gates!

Userpilot

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. Sources of negative feedback.

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How to Track User Sentiment in SaaS: Steps and Tools

Userpilot

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

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Five Steps to Create a Holistic Mobile Customer Feedback Solution

Alchemer Mobile

With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution. Not sure where to start?

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6 Ways Your Business can Benefit from Negative Reviews

Alchemer Mobile

In fact, most brands hear feedback from less than one percent of their customer base. But we know that customer feedback is absolutely critical, and that we need to be gathering it at the right times and places. Negative feedback is like pain – it’s a warning that there’s something wrong and that you should do something about it.

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End-User Behavior Monitoring: Types, Benefits & Tools

Userpilot

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

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How Can Brand Monitoring Improve Product Design and User Feedback?

Userpilot

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. Brand monitoring helps with both.

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Negative NPS Score: Why It Happens and How To Fix It

Userpilot

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Set the frequency to 3-6 months to avoid annoying your users.