Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

AUGUST 23, 2021

How well do you know your NPS detractors? Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. Userpilot offers the best tools for collecting and acting on user feedback.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. But when is the right time to send a Net Promoter Score survey?

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Userpilot is a more competitive tool for web apps. What is Pendo Free?

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

DECEMBER 31, 2022

Analytics tools, like heatmaps and session replays, help you visualize on-page behavior, giving you relevant data on the user experience. NPS surveys are an excellent tool to collect customer feedback and give your digital teams more data on the customer experience. Creating NPS surveys in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Pendo Feedback is a standalone feature in the Pendo software. and numeric scales [to derive NPS scores]. Customer satisfaction and user sentiment data are collected through CSAT and NPS surveys. But is it really worth all the hype?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Collect customer loyalty insights with NPS surveys. Use natural language processing (NLP) tools to understand user sentiment.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 28, 2022

To improve these metrics, use interactive walkthroughs to guide users to the activation point , use secondary onboarding to boost retention, drive account expansion using modals, analyze NPS feedback to proactively reach out to detractors, and offer in-app self-service support to reduce churn. Net Promoter Score (NPS).

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 94

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 30, 2023

In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. Marketing automation software lets you segment based on shared characteristics and automates various in-app marketing flows. What is marketing automation software? User segmentation in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. Customize your in-app NPS survey with Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

AUGUST 5, 2023

It involves using tools or methods for tracking data and determining the events you need to track. Then, you can select the tools with which you will track data. This is why selecting the right tools is crucial so that your teams can track data automatically, efficiently, and accurately. What is a data tracking plan?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. Qualaroo, for getting access to plenty of tools for collecting general feedback rather than contextual. But first, what’s in-app feedback? What is in-app feedback?

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

APRIL 14, 2023

If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else? Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 14, 2023

For example, a social media management tool can use a welcome screen to segment users based on job roles. For example, a software company could segment its users based on their feature usage. In the below example, a segment is made of paying users with a 7+ NPS score. Segmenting loyal customers based on NPS scores in Userpilot.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports). The next step involves collecting relevant customer data with appropriate analytics tools. Are you in? This could be website data (e.g.,

Data Visualization 97

Data Visualization Analytic Tools Embedded Analytics Feedback Software 97

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Any positive result is already a good NPS. What is the Net Promoter Score (NPS)?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JANUARY 5, 2023

Then NPS follow-up questions can be what you need! The Net Promoter Score (NPS) is one of the key SaaS metrics. NPS follow-up questions can do that by collecting valuable feedback from customers. NPS survey respondents can be divided into 3 categories: promoters (9-10), passives (7-8), and detractors (6 or lower).

Data Visualization 96

Data Visualization Feedback Software Customer Feedback Customer Experience 96

Userpilot

AUGUST 6, 2023

Introduces tools that you can use to automate your marketing processes. TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. Explains why it’s worth investing in. Let’s get right to it! for every $ invested.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

MAY 18, 2023

UX is mostly used in the context of digital experiences with mobile apps, software products, or websites. To help the end user make the most of your tool, it asks questions like: Do users take more time than necessary to master this feature? Instead, use surveys and behavior analytics tools to understand them.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

AUGUST 29, 2022

Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. These tools are complimentary to your product or service meant to draw in potential customers. While it can be expensive and difficult to build these free tools, it pays back in many ways.

Research Software 97

Research Software Engineering User Testing Marketing 97

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Mention some significant obstacles you face in your professional life What do you want to achieve with [software]? Net Promoter Score survey (NPS) This survey uses an 11-point scale (0-10) to measure customer loyalty and predict business growth.

Data Visualization 96

Data Visualization Product Research Research Software Analytic Tools 96

Userpilot

MAY 30, 2023

The most common customer experience surveys include NPS , CES , and CSAT. Let’s consider some: NPS surveys to measure customer loyalty Net Promoter Score (NPS) surveys allow your company to measure loyalty in a given period. High NPS scores show customers are happy with your brand and vice versa.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

APRIL 11, 2023

Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. Use NPS surveys to determine the number of loyal customers you have. Userpilot Churn Survey.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Here, we have listed a few popular customer segmentation software options and described their pros and cons. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. The best software for customer behavior analytics includes: Userpilot — for tracking custom in-app events, measuring feature usage, and advanced segmentation to locate usage patterns at a granular level. Book a demo to see this tool in action.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? NPS and CSAT surveys come in handy here. Investigate low NPS responses and find personalized solutions. Best tools for identifying churn: Userpilot , Hotjar, and Baremetrics. Tools like Userpilot allow you to tag pages and view customer activity. Investigate low NPS responses.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

DECEMBER 3, 2021

You can use NPS scores to improve happiness, in-app messaging to drive engagement , onboarding checklists to stimulate adoption, churn survey results to improve retention, and interactive guides to drive the task to completion. The Google HEART framework aims to enhance the overall user experience of a software program.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

AUGUST 15, 2022

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What is customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

JANUARY 12, 2023

Use feature tags, Heatmaps, and NPS. NPS is a tool for sentiment analysis that gives you insights into customer engagement levels. Conduct NPS surveys and pay attention to low-score responses that showcase the reasons that slow down engagement. Building NPS survey with Userpilot. Increase customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction. Create NPS surveys with Userpilot. There are two main types of customer feedback : direct and indirect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

AUGUST 20, 2022

Customer love can be measured by: Sending NPS surveys to identify promoters and detractors. You can quickly implement a lot of these strategies with customer success software. However, CS is more about hand-holding users to do their job using your tool with minimum friction and following an onboarding playbook.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

DECEMBER 22, 2022

Use NPS and CSAT to measure satisfaction along the user journey. Best tools for predicting customer churn: Userpilot , Mixpanel, Baremetrics. Users want SaaS products that are as intuitive as possible; no one wants to struggle to use a piece of software as if they’re living in 2008. Building NPS surveys on Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Embedded Analytics 93