UX Planet

JANUARY 18, 2024

Online Video Editor | Video Creator | InVideo The above is my affiliate link; I’d be grateful if you use it. It won’t cost a cent more, but your support keeps the power on and this blog thriving! And it does get repetitive seeing the same faces pop up again and again online! The ChatGPT version does everything for you.

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. Activation funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 29, 2022

Your online persona can reflect your values and professional skills when you share content online. Still, it wasn’t until Facebook launched a little over a decade ago that companies began paying attention to it as a powerful tool for marketing. It doesn’t matter if you only use social media occasionally.

Branding 142

Branding Reporting Tools User Testing Research Software 142

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Embedded Analytics 94

UX Planet

FEBRUARY 26, 2024

This blog shares a piece of his book, talking about breaking the rules. Article — A digital tool built like a physical product? A digital tool built like a physical product? I highly recommend brand designers read pretty much all of his books (especially ‘The Brand Gap’). Rule #1: Break the rules 4. Website and style — Jonas W.

Research Software 97

Research Software Magazine Branding Banking 97

The Product Coalition

OCTOBER 20, 2023

Currently, more than 80% of industry professionals incorporate AI technology into their online marketing efforts. With AI and machine learning, you can essentially have built-in decision-making and marketing strategy determination tools. 37% of the 4,500 respondents who work in marketing and advertising reported using AI in their work.

Data Visualization 106

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 106

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

AUGUST 6, 2023

TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business. Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

NOVEMBER 2, 2023

For example, the content team publishes in their blog daily articles on various aspects of SEO, SEM, PPC, and content marketing. All this increases their online presence and subject authority. It also educates their existing and potential customers on how to get the best out of their tools. Marketing-led companies: Semrush.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 19, 2022

Companies are getting smarter with their B2B marketing strategies so try to identify patterns in the channels they target or customer engagement tools they use. Build a strong online presence. Building a strong presence online won’t happen overnight but that just means you should start as soon as possible.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JANUARY 15, 2024

Selecting a design tool such as Sketch, Figma, or Adobe XD to practice, so you can start creating prototypes and gaining industry-standard experience. Continual learning in UI/UX design is key, so here are some tips for you: stay informed about trends, practice with your UI design tools, explore styles, and seek mentorship.

Research Software 103

Research Software User Testing Feedback Software UX 103

Userpilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. It also includes case studies illustrating the benefits of the tool. An Ahrefs blog post. Instead, use them together for maximum impact.

Research Software 103

Research Software Feedback Software User Testing Reporting Tools 103

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. SaaSholic Blog.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! We would have organic conversations about bringing products and features online and we would talk to people when we needed to,” explains Kelsey. In this round, the outcome was focused on increasing web engagement. They didn’t have enough time and felt rushed.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. However, you must complement those skills with the right tools. Location: Online. Price: $83.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. A good onboarding process keeps your customers engaged and active which in turn, reduces churn, boosts conversion rates and drives revenue. Venue: Online.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? What is secondary navigation? Card sorting.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Google Trends is a popular tool that can help you identify popular keywords and search topics.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Mixpanel

JANUARY 12, 2023

As I’ve seen it applied, most keyword research is used to create a laundry list of blog posts to create words to fit into a sales page, so Google Search prioritizes your work. While doola does both, understanding how customers think about their paint point and what they type in Google to find a tool like yours is key. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

DECEMBER 31, 2022

TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Another way to track digital analytics is to tag UI elements and track how users engage with them. The top digital analytics tools on the market are Userpilot, Mixpanel, and Google Analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Best product marketing tools. User onboarding tools: Userpilot. Let’s get started!

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Revenue stage: Engaging with cross-sells/upsells campaigns.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

The Product Coalition

JULY 13, 2022

FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Session Insights. UXCam vs FullStory G2 rating: 4.7/5

Data Visualization 112

Data Visualization Analytic Tools Feedback Software Reporting Tools 112

Userpilot

NOVEMBER 14, 2022

From a child reminding herself to be on her best behavior to receive mentorship in return for loyalty, we all engage in reciprocity marketing. HubSpot: Content marketing and free tools that users can use to solve problems without paying. Moz: Free learning resources and SEO tools to get beginners up to speed with the SEO world.

Feedback Software 98

Feedback Software Research Software Marketing User Testing 98

Userpilot

MARCH 17, 2022

An online training session is another powerful way to onboard new platform users. Best SaaS tools for user onboarding: Userpilot, WalkMe, Pendo, Appcues. End-user or product training is the process of getting users up to speed with tools and processes so they can function better and faster. What is end-user training?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Intercom, Inc.

FEBRUARY 1, 2022

As the masses migrated online, digital transformation has accelerated by roughly five years. Personalization is the best place to start when it comes to meeting rising customer expectations, as the customer experience is now the most influential factor for customers when doing business online. FAQs and how-to articles for the novice.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

DECEMBER 14, 2022

With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility. “We use Intercom to power our customer communications, from driving checkout conversions to ongoing customer engagement and delivering personalized support. Geronimo Chala, Chief Consumer Officer at Rebag.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. You can use a tool like Userpilot to build modals, tooltips , and hotspots that provide product support when needed. AI chatbots are another helpful tool to not only ease the burden on your support team but also to give support around the clock.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

OCTOBER 6, 2023

The goal is to engage and nurture them with relevant content that highlights your product as a viable solution. When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. Giving your audience tools to do their job better.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JUNE 27, 2022

Don’t make the mistake of solely engaging with developers. There are five KPIs to measure the success of your developer marketing campaign: awareness, engagement , adoption , education, and community. Yes, it’s important to engage with developers, but remember that they are just one role in a multifaceted team.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. Many options are available, and the information online is not always complete or objective. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. Let’s get right to it!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. Leverage gamification to boost engagement, and upsell relevant customer segments (when appropriate). There are dozens of tools available, but one stands out from the crowd.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

nulab

JULY 1, 2021

Don’t have the online tools in place yet? Remote whiteboarding is a great option, given the right tools. With drag-and-drop shapes, lines, and ample space to work with, the online whiteboard easily takes the place of the old-fashioned wall staple. Plus, the interactivity keeps everyone actively engaged.

Research Software 104

Research Software User Testing Product Research Customer Experience 104

Intercom, Inc.

DECEMBER 28, 2022

We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. Emojis are online communication gold. There was Severance on Apple TV, Andor on Disney+ and Product Principles on the Intercom blog! And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Mind the Product

APRIL 7, 2020

Follow Roman on LinkedIn and Twitter, or check out his website and blog. Roman’s site also has a ton of incredibly useful tools – Randy’s favourite is the Decision-Making chart. Follow Roman on LinkedIn and Twitter, or check out his website and blog. How to deal with conflict and build trust. Being empathetic.

Feedback Software 164

Feedback Software Leadership Product Research Technical Review 164

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98