Userpilot

JULY 19, 2021

In this article, we look at how Customer Engagement Platforms benefit SaaS companies. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. Why are customer engagement platforms so important for SaaS? Revenue growth. Gain competitive advantage.

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Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. To get onto this list, a tool has to offer interactive walkthroughs.

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Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. We previously discussed them in our blog post about Pendo here. The question is: do the analytics features offered by Pendo live up to the hype?

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Userpilot

DECEMBER 18, 2022

Let’s see how Product Trends will shape up for 2023, how they compare to the 2022 and 2021 predictions , and what Product Resolutions our top-thought leaders made for the upcoming year! Lenka Brozmanova , CMO at Nicereply, is confident we will see more SaaS products implement AI-features into their core offerings.

Data Visualization 97

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Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. .

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Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

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Userpilot

AUGUST 21, 2021

When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS.

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Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? Marketing Analytics Tools for SaaS.

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Userpilot

APRIL 14, 2022

Tools you can use to boost your retention rate. For SaaS industries, the minimum CRR is 35 %. Why is customer retention important for SaaS businesses? Most of the revenue for SaaS companies comes from repeat purchases by retained users. In another example, assume your product has 3,500 users as of June 2021.

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Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

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Userpilot

SEPTEMBER 8, 2021

Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. To reduce the odds of this happening, we've created this definitive guide to product tours, which contains all the best practices that we've learned from working with hundreds of SaaS businesses.

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Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. Here is a list of the top five NPS software tools, with a set of questions to help you evaluate which one should go into your SaaS martech stack. Best NPS feedback software in 2021.

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Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

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Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

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Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

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Userpilot

APRIL 10, 2021

The larger your SaaS empire becomes, the more likely this is to be the case. Why is Customer Segmentation important for SaaS? It’s an essential concept for SaaS businesses because you can customize primary, secondary, or tertiary onboarding to a segment’s unique needs. A good customer analytics tool helps a lot with this.

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Userpilot

FEBRUARY 4, 2023

How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

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Department of Product

SEPTEMBER 21, 2023

Bard’s Director of Product Management, Yury Pinsky outlined the technology underpinning the new feature in a blog post and says that the extensions can be used for use cases like planning trips, writing cover letters and drafting business documents. In 2021, top project management tools raised $2 billion+ in equity funding.

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Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

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Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

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Userpilot

MAY 5, 2021

Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. Top 5 SaaS onboarding workflow software on the market right now. If you are looking for a standard solution for your SaaS, most software offer a free trial. Table of Contents. Inline Manual.

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Userpilot

MAY 17, 2021

OKR examples: Objective: Increase revenue by 15% by the end of 2021. KPI #1: Conversion Rates for Product-Led Growth SaaS. Conversion rate is one of the most tracked metrics in SaaS as it tells you how users are progressing from one stage to the next in the customer journey. KPI #2: Velocity Metrics for Product-Led Growth SaaS.

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Userpilot

JUNE 14, 2021

Product analytics allows you to track and analyze user activity and understand what users actually do rather than what users say they do. These analytics are fueled by behavior-based data that you can use to gain actionable insights. What is Product Analytics. Why Is Product Analytics Important? What is product analytics?

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Userpilot

APRIL 29, 2021

A majority of consumers experience that same lack of introduction during SaaS onboarding. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Top 10 SaaS customer onboarding software solutions. Table of Contents.

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Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? New in – Best New Product Management Books in 2021. Analytics for user onboarding. Old Hits – Greatest Hits of Product Management Books to Revisit in 2021. Network effects and the viral coefficient for SaaS companies.

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Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. The median NRR rate for public SaaS businesses is 114%, whereas, for private companies, the rate is between 60% and 148%. Now let’s check the SaaS industry benchmarks as of 2021.

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Userpilot

APRIL 28, 2022

The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. Tools like Userpilot can help you identify the needs of your users using micro surveys and conduct experiments to test solutions.

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Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

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Userpilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. It’s an important metric for SaaS businesses because profitability correlates with retention and activation.

Feedback Software 52

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Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

JUNE 25, 2021

How to improve product adoption for your SaaS at each stage of the Product Adoption Curve. The best Product Adoption tools. He finally gave in to buying a pair of Sketchers in 2021. How to improve product adoption for your SaaS at each stage of the Product Adoption Curve. The Best Product Adoption Tools.

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Userpilot

JUNE 9, 2021

Customer experience management can be a big differentiator for SaaS businesses. In SaaS, personalizing the experience at every touchpoint in the customer journey is what can truly differentiate your business and nudge customers to stick to your product. See more SaaS user persona examples here. Table of Contents.

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Bryce York

DECEMBER 20, 2020

People ask me all the time what I recommend as great tools for startups, and there are some things I get asked about all the time (like email marketing tools). Keep in mind, I don’t know your business so can’t promise it’s the right tool for you but I can promise it’s worth looking at and deciding for yourself. Learn To Code.

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UX Studio: Product Management

JULY 5, 2021

Top 10 New York Design Firms I n 2021. We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. . Apart from helping our partners design new products and improve existing digital experiences, we run a UX blog read by over 30k people worldwide.

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UX Studio: Product Management

SEPTEMBER 16, 2021

These are a prototyping tool for mobile apps and a virtual reality tool for designing and testing experiences around a connected car. . Adam Fard offers Edtech, Fintech, and SaaS solutions that have proven to double in-app purchases and reach 10M+ app downloads for their partners. . Phoenix Design.

Research Software 59

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Userpilot

MARCH 11, 2021

Let me be frank: if you’re a SaaS company and you’re not using customer retention management software , you’re missing out. Not only is it significantly easier and cheaper to retain a customer than it is to acquire a new one, retention is also where all the money is in the SaaS world. What is Customer Retention Management Software?

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