Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Best practices for effective customer acquisition and product-led growth. This article shows you how. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. An approachable best-seller that will expand the way you think about applications of research.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 26, 2024

What is marketing funnel analysis? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. The main stages in the marketing funnel are Awareness, Interest, Consideration, Intent, and Purchase. Book the demo!

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Secondary navigation use cases In SaaS, secondary navigation enhances the user interface by providing a clear path to different features or settings.

Feedback Software 97

Feedback Software Research Software Data Visualization Product Research 97

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Start building your localization strategy by identifying the right market.

Research Software 82

Research Software Analytic Tools User Testing Onboarding KPIs 82

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. As the SaaS industry matures and competition intensifies, the role of CS has expanded beyond mere support functions to become a critical driver of revenue growth and profitability. Check out the full video below. Want the highlights?

Customer Experience 52

Customer Experience Customer Feedback Customer Satisfaction Education 52

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. Here when product-led growth comes into play.

Research Software 113

Research Software Feedback Software User Testing Product Research 113

The Product Cafe

JANUARY 18, 2024

We've been picking out the best stuff for you to learn more, improve your skills, and find the best events to meet new people and grow your network. They're all about bringing out the best in you. For all the details, we've got links to our full blogs – make sure to check them out!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. Click here to read the blog. Click here to read the blog. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Paid trials take this practice one step further. Do you prefer free plans or just free trials?

Feedback Software 93

Feedback Software Analytic Tools B2B Data Visualization 93

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Continuous Discovery Habits by Teresa Torres provides holistic onboarding practices beyond isolated discovery efforts. Author: Emilia Korczynska is the Head of Marketing at Userpilot. But where do you begin?

Onboarding KPIs 88

Onboarding KPIs Feedback Software Research Software Books 88

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. So what are the best resources to help you get the job done?

Analytic Tools 92

Analytic Tools Data Visualization Research Software Feedback Software 92

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? User onboarding best practices for SaaS – Yaakov Carno. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. What is its goal?

Onboarding KPIs 75

Onboarding KPIs Customer Experience User Testing User Friction 75

Userpilot

APRIL 10, 2024

Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles. Publish and promote your knowledge base. Let’s dive in!

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Ramli John’s best practices on user onboarding. The best videos about customer service include: Valuetainment stories about great customer service.

Customer Experience 78

Customer Experience Customer Feedback Feedback Software User Testing 78

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. In practice, all 3 often overlap.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Roy Madden

JUNE 29, 2021

We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. Own Hubspot execution across the Sales and Marketing Hub, with a particular focus in Workflow creation and analytics. Set up and publish blog posts in WordPress. apply for this positon.

Analytic Tools 133

Analytic Tools Technical Advisors Research Software Data Visualization 133

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Want to see how it works in practice? Keep reading! Book the demo ! What is product NPS?

Product Research 86

Product Research User Testing Feedback Software Customer Feedback 86

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

Feedback Software 88

Feedback Software Research Software User Testing Customer Feedback 88

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Use email marketing campaigns to bring back inactive users.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

NOVEMBER 14, 2022

From a child reminding herself to be on her best behavior to receive mentorship in return for loyalty, we all engage in reciprocity marketing. Bringing it to the business world, reciprocity marketing is taking proactive steps to give something that evokes a positive response in customers. What is reciprocity marketing?

Feedback Software 93

Feedback Software Research Software Marketing User Testing 93

Userpilot

AUGUST 10, 2023

And the customer acquisition cost (CAC) shows you how effective you’re with your sales and marketing efforts to acquire new customers. In this article, we’ll delve into the ins and outs of CAC, its industry-specific benchmarks, and the proven practices to improve it. The average CAC varies across industries.

Customer Experience 74

Customer Experience User Friction Customer Feedback Onboarding KPIs 74

Userpilot

APRIL 30, 2022

This is a decision you and your product team will have to make at some point in your go-to-market strategy to drive growth. Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. What is product-led growth in SaaS? Product-led growth in SaaS.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 89

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 95

Feedback Software Analytic Tools User Testing Data Visualization 95

Userpilot

FEBRUARY 26, 2023

In this article, we compiled a list of questions for getting actionable feedback along with a few best practices for creating customer retention surveys. Best practices for creating customer retention survey: Segment your audience to ask audience-specific questions relevant to their experience.

Product Research 95

Product Research User Testing Feedback Software Customer Experience 95

Userpilot

OCTOBER 11, 2022

Looking for ways to implement lead segmentation and create more effective marketing strategies? In SaaS, your target market will always consist of people with different needs that keep changing with time. It helps you understand the uniqueness of your customers and develop more intelligent marketing strategies for them.

Feedback Software 90

Feedback Software User Testing Data Visualization Customer Experience 90

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Best for large enterprises. Why being honest about the best Userpilot alternatives is good for all of us… Have you ever tried cutting a birthday cake with a plastic knife? ease of use.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. One way to determine the willingness to pay is through market and competitor research. The metric is also used to predict customer churn.

Research Software 95

Research Software Feedback Software Analytic Tools User Testing 95

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

FEBRUARY 3, 2022

Rather than trying to reinvent the wheel and do everything yourself, it’s smarter to look at the welcome page best practices already established by other app companies. SaaS businesses use welcome pages to greet new users, segment them and point them towards value as quickly as possible. Let’s see what we can learn.

Customer Experience 96

Customer Experience Data Visualization Demo Product Research 96

Userpilot

MARCH 31, 2022

What is the SaaS velocity formula? You might be wondering how “velocity” factors into SaaS when you read about it in physics. Many SaaS companies don’t give enough importance to the SaaS velocity metric, yet it’s one of the key sales metrics. What is SaaS sales velocity? Let’s find out.

Customer Experience 89

Customer Experience Onboarding KPIs User Friction B2B 89