Userpilot

SEPTEMBER 8, 2022

Where do you even begin with the self-service support model? A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. A help center is an in-app self-serve support system designed to help customers solve their problems inside the product.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

MAY 31, 2022

Companies that provide proactive support will have more delighted customers who want to continue doing business with them. Because SaaS customers are savvy. They deal with numerous tools every day, so they subconsciously expect exceptional customer service. Proactive support is what they crave.

Feedback Software 97

Feedback Software Reporting Tools User Testing Customer Feedback 97

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! Offer personalized support through your knowledge base.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. Scale customer support by enabling users to help themselves.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. reduce impending support tickets. A SaaS knowledge base is a collection of structured documentation that provides instant customer support. What is a SaaS knowledge base? improve product experience.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. Only offering personalized support on custom plans.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. Proactive support is the key to winning over customers.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. So let’s get into it.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Why every SaaS business should be interested in retaining customers: it’s cheaper than acquisition, increases loyalty & customer lifetime value, and helps to increase your revenue. You’re in the right place. Here’s why….

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Data Visualization 97

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Provide on-demand self-service support with a resource center. What is customer value in SaaS? In SaaS, customer value refers to what your product or service is worth to a user.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? Follow up with customers who just had an interaction with your customer support and gauge satisfaction with CSAT surveys.

Feedback Software 94

Feedback Software Research Software Reporting Tools User Testing 94

Userpilot

DECEMBER 19, 2022

Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries. It indicates that existing customers are satisfied with a company’s product or service and will prefer making repeat purchases with them over switching to a competitor.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97

Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. There are four main types of customer pain points: financial pain points, productivity pain points, process pain points, and support pain points. Advertise your product or service more effectively.

User Friction 95

User Friction Customer Experience User Testing Product Research 95

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics. Higher conversion rates.

Customer Communications 90

Customer Communications Feedback Software Research Software Analytic Tools 90

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. One of the latest trends in SaaS is frictionless signup flows , like enhanced single sign-on (SSO) options. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

JULY 14, 2023

To win over your customers, you must create excellent customer service that keeps customers returning. Ten examples of bad customer service to avoid. It includes slow service, a poor customer support team, or complete under-servicing of customer needs. And eight ways to create an experience that makes users stay.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 23, 2022

Read on as we explore what CHI means for SaaS companies. Deliver top-notch customer service with self-service support. The Customer Happiness Index is a relatively new metric developed by Hubspot that measures how happy a customer is with a service, product, or experience.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience User Testing 88

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. Free up your support team and save costs by automating customer support. You don’t need a support team or success team to constantly help users and reduce friction.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

OCTOBER 30, 2022

Customer success or customer support, which department should you focus on to drive retention? Proven strategies to grow retention in SaaS: Refine the onboarding experience. In addition to a strong support team, make self-service easily accessible. Proven strategies to drive retention in SaaS.

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? It saves time and resources and improves customer satisfaction by providing self-service support to customers. You can streamline your support process by integrating customer support functions. Then, you’ve come to the right place!

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 90

Userpilot

DECEMBER 6, 2022

Offer in-app self-service support to unlock on-demand support. The customer satisfaction (CSAT) score tracks how happy users are with your product, service, or a specific interaction, such as requesting help from your support team. The average ART in the SaaS industry is between 12 hours and 48 hours.

Customer Experience 97

Customer Experience User Testing Customer Feedback Data Visualization 97

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Send email sequences to support users.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

APRIL 14, 2022

For SaaS industries, the minimum CRR is 35 %. Some strategies to improve the customer retention rate include customizing the onboarding proces s to increase engagement , offering self-service opportunities to reduce the cost of customer support, and implementing surveys to gauge information. A high rate is 93 % and above.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Multiple self-service customer support options let customers quickly solve their issues.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. With self-service onboarding, customers are more in control of their experience.

Feedback Software 90

Feedback Software Data Visualization Customer Experience User Testing 90

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. For SaaS businesses, these new users only include paying customers. However, a SaaS company should have an LTV: CAC ratio of 3 to maintain a financially sound business. Customer Retention Rate.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 85

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. Activation is one of the key metrics of the Pirate Metrics framework that drives SaaS growth and has the biggest impact on revenue. Why is user activation important in SaaS?

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Userpilot is a product adoption platform that supports automatic AI-powered localization of in-app messaging and support center modules. MotionPoint provides bespoke turnkey software translation services.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification. User segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JULY 13, 2022

Trying to figure out how to calculate the customer lifetime value in SaaS? Userpilot can help you improve your LTV by allowing you to create in-app messages for secondary onboarding, segment users to drive account expansion , provide in-app self-service support , and send microsurveys to get customer feedback.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? Many SaaS product owners do it but there’s no straight answer to this question. Small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%. What is customer churn in SaaS? Churn is natural.

Feedback Software 97

Feedback Software Onboarding KPIs User Testing Customer Experience 97