Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey and his team are finding out. Miro has made the move from product to platform.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. The most important first step: Learn the basics of usability testing, start doing tests and make them an essential part of your UX process. It mainly aims to check product ease-of-use and functionality.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

JUNE 2, 2021

Step 1: Set an objective for your user journey map. Step 2: Who is your user persona? Step 3: Define the user persona’s journey stages you’re mapping. Step 4: Identify milestones in the user journey. Step 5: Fill in touchpoints across the user journey. Step 6: Build the journey using a journey mapping tool. User journey map tools.

Analytic Tools 52

Analytic Tools Research Software User Testing Customer Experience 52